Niki Zaharopoulos
Melbourne,VIC
Summary
Dynamic Business Development Manager with a proven track record at Transconnect Logistics, specializing in lead generation and contract negotiation. Expertise in cultivating client relationships and enhancing sales volume, while leveraging strong problem-solving skills to drive growth. Committed to delivering exceptional customer service and strategic business solutions that align with organizational goals.
Overview
33
33
years of professional experience
Work History
Business Development Manager
Transconnect Logistics
Campbellfield, Victoria
08.2023 - 02.2025
- Conducted research on industry trends, competitor activities, and customer needs.
- Identified potential clients, built relationships, and negotiated contracts.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Established new customer accounts using negotiation and sales closing abilities.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Supported sales team members to drive growth and development.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Logistics Supervisor
UFS Transport
Epping, Victoria
02.2020 - 08.2023
- Maintained high standards of internal and external customer service.
- Oversaw loading and unloading of trucks at warehouses; monitored truck fleet maintenance schedules.
- Established relationships with third-party carriers to facilitate transportation services when needed.
- Managed daily operations of logistics department, including supervising a team of 20+ staff members.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Checked loaded materials compared to work orders for correctness.
- Monitored and tracked shipments, ensuring timely delivery of goods to customers.
- Worked collaboratively with customers and staff at various levels.
- Developed process improvements to streamline order fulfillment and reduce costs associated with shipping and handling.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Assisted in the development of budget proposals for purchasing new equipment or supplies required by the logistics department.
- Held staff meetings to share project information and address specific issues.
- Completed or assisted with difficult or skilled tasks.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Led and managed projects to support logistics efforts and plans.
- Evaluated employee performance through regular reviews; provided feedback on areas for improvement or commendation as necessary.
- Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Monitored workers and reviewed completed work for proper performance.
- Inspected equipment for wear, specifications adherence and issues.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Call Center Team Leader
Silvertop Taxis
Collingwood, Victoria
06.1992 - 02.2020
- Managed employee concerns regarding attendance and conduct, and delivered appropriate corrective action.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Trained and coached team members in specifics related to customer experience.
- Evaluated agent performance through real-time coaching sessions and provided feedback on areas needing improvement.
- Operated telephone switchboard and routed calls to correct destination.
- Updated customer accounts, addresses and contact information within call management databases.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Delivered constructive call process feedback.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
Education
High School Diploma -
Westall Secondary College
Melbourne Airport, VIC12-1990
Skills
- Sales forecasting
- Contract negotiation
- Lead generation
- Customer relationship management
- Customer service
- Problem solving
- Sales support
- Client account management
- Logistics management
- Team leadership
- Time management
- Client relationship management
Languages
Greek
Professional
Timeline
Business Development Manager
Transconnect Logistics
08.2023 - 02.2025
Logistics Supervisor
UFS Transport
02.2020 - 08.2023
Call Center Team Leader
Silvertop Taxis
06.1992 - 02.2020
High School Diploma -
Westall Secondary College
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