Summary
Overview
Work History
Education
Skills
Timeline
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Nikil Naidu

Nikil Naidu

Marsden Park,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Advisor

Menulog
Barangaroo , NSW
09.2021 - 11.2023
  • Managed high-volume of inbound and outbound customer calls.
  • Completed multiple team leader secondments.
  • Allocated work to team members.
  • Completed informal call evaluations and provided feedback.
  • Ran team meeting/huddles.
  • Assisted with floor support as a subject matter expert.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Used proven techniques to de-escalate angry customers during telephone interactions whilst resolving escalated queries.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Developed relationships with customers through proactive follow-up on orders.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints.
  • Researched account information when necessary to resolve customer issues quickly.

CNC Press Brake Operator

Micron Manufacturing
01.2018 - 03.2021

  • Observed safety practices and procedures to maintain safe and clean working environment.
  • Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Performed minor maintenance such as cleaning and lubricating machines.
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Monitor the operation of the CNC Press Brake machine throughout production cycles to ensure quality standards are met.

Education

Some College (No Degree) -

Chifley College - Mount Druitt Campus
Mount Druitt, NSW

Skills

  • Data Entry and maintenance
  • Complaint Resolution
  • Customer account management
  • Upbeat and positive personality
  • Credit card payment processing
  • Understanding customer needs

Timeline

Customer Service Advisor

Menulog
09.2021 - 11.2023

CNC Press Brake Operator

Micron Manufacturing
01.2018 - 03.2021

Some College (No Degree) -

Chifley College - Mount Druitt Campus

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Nikil Naidu