NIKILESH KOGANTI
Thomastown,VIC
Summary
Roles and Responsibilites:
- Developed and implemented manual test cases and test plans for various applications.
- Performed manual testing to detect and analyze system defects.
- Developed and maintained bug tracking database for system defects.
- Reported and documented test results and system defects.
- Participated in review meetings of system requirements and design documents.
- Created and maintained detailed system and user documentation.
- Conducted functional and non-functional system tests.
- Performed compatibility and regression tests.
- Executed manual tests on web applications and APIs.
- Documented, tracked and retested system defects.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Saccas
02.2020 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Science - Computer Networking
Charles Sturt University
Melbourne, VIC12.2019
Bachelor of Science - Computer Engineering Technology
Vignan's Lara Institue of Technology And Science
Vadlamudi05.2016
Skills
- Regression testing
- Test execution
- Bug reporting
- Functional testing
- Requirements analysis
- Agile methodologies
- Test case creation
- User acceptance testing
- Test scenario identification
- Performance testing
- Mobile app testing
- Bug Tracking
Timeline
Customer Service Representative
Saccas
02.2020 - 05.2023
Master of Science - Computer Networking
Charles Sturt University
Bachelor of Science - Computer Engineering Technology
Vignan's Lara Institue of Technology And Science
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