Nicole (Niki) Turner

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

Successfully completed 200 hours of Clinical Experience in J2- Adolescent ward at JHCH.

Completed 200 hours of clinical experience in the Coronary Care Unit at BDH as a 3rd year SRN.

• Team Nursing working with RNs, ENs and other health professionals to deliver quality person Centred Care
• 1:1 nursing
• Aiding in personal cares including toileting, showers, etc.
• Collecting patient data (observations, BPs, etc.)
• Pain assessments
• Simple wound dressings
• Detecting Deteriorating patients
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Great Communication Skills
• Time management skills
• Problem solving
• Adaptable and proficient in learning new concepts quickly and efficiently.

Successfully completed 80 hours of clinical experience in Radiation/ Oncology unit.

Successfully completed 80 hours of Clinical Experience in the Stroke/ General Medical ward as 2nd year SRN.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Collaborated with cafe management to design and implement promotional strategies for cafe items.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Monitored customer feedback to improve barista performance and customer service.
• Created new training guidelines, and provided staff orientation and training.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Completed 80 hours of clinical experience in Orthopaedic/ Surgical ward.

Successfully completed 80 hours clinical experience as a Mental Health SRN at The Forensic Hospital Sydney.

Completed 80 hours of clinical experience as Aged Care SRN.

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Secured daily cash by verifying totals and making nightly deposits.
• Introduced new menu items to add variety and selections and meet customer preferences.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
• Developed and implemented strategies to promote cafe products and increase sales.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Implemented cost saving measures to reduce operational costs and align with budget.
• Negotiated contracts with suppliers to secure competitive prices for products.
• Motivated staff to perform at peak efficiency and quality.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Completed bar opening and closing procedures.
• Closed out cash register and prepared cashier report at close of business.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Checked ID cards and verified bar guests were of legal age.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Training Front of house staff to ensure consistency with service.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Prepared rooms with top-notch standards every time.
• Reported equipment malfunctions or breakdowns to your supervisor .
• Trained other staff members by physically demonstrating complex tasks.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.