Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikita Brennan

Barrington,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Carriageway Retreat

Destiny Haven
05.2023 - 08.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • using booking systems such as little hotelier, booking.com and air BnB to take payments and to answer any customer query's

Housekeeper

Valley Veiw Luxury Retreat
01.2021 - 08.2023
  • Leading a team of Housekeepers
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in accommodation by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Retail Assistant

Kmart
03.2014 - 12.2014
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Crew Member

Mcdonalds
06.2013 - 03.2014
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Certificate III - Community Services

TAFE
Online
09.2024

Skills

  • Project Requirements
  • Customer Satisfaction
  • Coping Mechanisms
  • Exceptional Customer Service
  • Planning and Coordination
  • Team Member Collaboration

Timeline

Carriageway Retreat

Destiny Haven
05.2023 - 08.2023

Housekeeper

Valley Veiw Luxury Retreat
01.2021 - 08.2023

Retail Assistant

Kmart
03.2014 - 12.2014

Crew Member

Mcdonalds
06.2013 - 03.2014

Certificate III - Community Services

TAFE

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Nikita Brennan