Nikita Caruso
Summary
Detail-oriented and analytical commerce graduate with a strong foundation in accounting and finance. Proven experience providing exceptional customer service, executing sales transactions, and managing relationships in a fast-paced retail environment. Proficient in utilizing Excel formulas and financial software like Xero to optimize operations, as demonstrated through coursework. Skilled in effective communication, team training, and creative problem-solving. Seeking to leverage technical and analytical skills in a dynamic accounting or finance role to drive success.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Lucky Charm
03.2022 - Current
- Facilitated customer transactions through direct sales of Tattslotto tickets using POS systems.
- Provide enthusiastic and friendly customer service, ensuring customer satisfaction in a fast-paced retail environment
- Process sales transactions using POS systems, with a focus on selling syndicate tickets and meeting sales target
- Managed opening and closing processes for two distinct stores within the shopping center.
- Build strong relationships with customers, contributing to repeat business and customer retention
- Assist with training new team members on POS systems and customer service protocols
Education
Bachelor of Commerce - Accounting and Finance
La Trobe University
01.2024
Skills
- SYSTEMS
- Word
- Xero
- POS
- Excel
- SKILLS
- Formula creating
- Team member trainer
- Customer retention
- Technical analysis
- COMPETENCIES
- Communication
- Analytical
- Relationship management
- Creative problem solver
Accomplishments
- Golden Key National Honour Society (2022 La Trobe University).
Timeline
Customer Service Assistant
Lucky Charm
03.2022 - Current
Bachelor of Commerce - Accounting and Finance
La Trobe University
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