Nikita Chaudhary

Project (Client): Unilever

Project Description: CRETA

Software :PEGA PRPC 7.4

Domain :Retail

Role: Business Analyst

CRETA is the application which is built using PEGA technology.

From the CRETA application, user can able to Create, Modify and Extend the customer through Single or Mass case, where as case routes from Requestor to Multiple DataCollectors, Approvers, MDMHubusers and MDMHubApprovers. once MDM Approver Approves the case, Finally case gets syndicated in SAP(ECC).

Customer will be created in Pega and customer number will be generated for the customer. It is tested for various European countries.

Role & Responsibilities-

• Proficient in engaging with stakeholders to gather and analyze business requirements, ensuring clear and concise documentation that serves as a foundation for project development and implementation.
• Experienced in proposing and designing both technical and process solutions that align with business objectives, ensuring that proposed solutions are scalable, efficient, and aligned with organizational goals.
• Actively participate in testing and validation processes to ensure new systems and processes meet business requirements, providing feedback and recommendations for optimization to improve overall system performance and user satisfaction.
• Skilled in evaluating the effectiveness of solution delivery (SDLC) tools, processes, and methodologies. I am committed to continuous improvement, regularly reviewing practices and recommending enhancements that increase efficiency and effectiveness.
• Possess in-depth knowledge of Pega Out-of-the-Box (OOTB) features, including Flows, Flow Actions, Activities, User Interface, Agents, Service Level Agreements (SLA), Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Data Transform, Worklist, and WorkQueue. I am Pega Certified System Architect(CSA) and Certified Senior System Architect(CSSA).

Project (Client): ANZ Bank

Project Description: Banking Desktop Service (BD-S)

Domain :Banking

SDLC Methodology :Agile

Role: Business Analyst

Banking Desktop Service is an application using by Banker to solve the customer's account & transactions related queries. This application works as ANZ customer care. Customers will be contacting a banker and queries will be taking as a case generating in a system for that customer.

Role and Responsibilities-

• Proposing and designing technical and process solutions that align with business needs and objectives.
• Actively participate in testing and validation processes to ensure new systems and processes meet business requirements, providing feedback and recommendations for optimization to improve overall system performance and user satisfaction.
• Evaluating the effectiveness of solution delivery (SDLC) tools, processes, and methodologies, and recommending improvements for continuous optimization.

Project (Client): Commonwealth Bank of Australia

Project Description: Extend Relay VnV

Software :PEGA PRPC 7.4

Domain :Banking

SDLC Methodology :Agile

Role: Test Analyst

Current Document Preparation PEGA workflow logic is outdated. Team leader spends approximately 3 hours per day allocating work to staff that includes reworked/resubmitted to ensure SLA's are maintained. Opportunity exists to enhance PEGA logic to ensure applications flow to correct PEGA queues. To utilize Get Next based on Skill derived from DHT. Link Multi CCL deals to be routed to same skilled operator. Banker and Analyst can have visibility on the progress of document preparation, PPSR and Validation and Verification as part of E2E Application Tracking.

Project (Client): Commonwealth Bank of Australia

Project Description: LGD Catalyst

Software :PEGA PRPC 7.4,

Database Used :Oracle, SQL Software Developer

Domain :Banking

SDLC Methodology :Agile

Role: Test Analyst

LGD (Loss Given Default) is a common parameter in risk models and in the calculation of economic capital, expected loss, and regulatory capital. The LGD rating has a direct impact on the credit risk attached to a customer and consequently the Bank's capital position. As a Bank, we need to ensure that the LGD rating accurately reflects the customer's current financial position so that we hold sufficient capital to support any losses that are incurred.

This work shall mitigate the risk of APRA imposed capital overlays, improve origination and maintenance processes by reducing manual effort required to capture and manage Risk attributes thereby reducing model conservatism buffers and increasing data traceability, quality & accuracy.

Project (Client): Commonwealth Bank of Australia (July 2019 - Dec 2021)

Project Description: Payment Uplift_ Manual User Entry [PUP_MUE]-CBA Bank

Software :PEGA PRPC 7.4,

Database Used :Oracle, BOI

Domain :Banking

SDLC Methodology :Agile

Role: Test Analyst

PUP_MUE contains business logic for the Authorization by the senior management and features that can be offered to Business user. In real time when Customer requests a business user to create payment in the backend office and the payments flows to Manager, senior manager and Executive manager for different approvals.