Quality assurance professional with a strong track record of collaborating seamlessly with software developers to create robust and bug-free programs that effectively address both business and consumer needs. Skilled in analyzing and improving software development processes, Actively support teams in meeting critical project deadlines. Expertise in accurately and clearly capturing and documenting defects, solutions, and test plans across diverse teams, ensuring efficient communication and smooth workflow. Personable Senior Associate with 5.2-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.