NIKITA COLLIE
West End,QLD
Summary
Results-driven retail manager determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Detail-oriented merchandising professional, diploma and 3 years of developing effective visual displays to bring value to Visual Merchandiser role. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the retail world.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
DISSH
05.2023 - Current
- Managing high performance DISSH store at Brisbane CBD & Indooroopilly Shopping Centre
- Leading a team of 15-20 in a high performing boutique environment.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Interacted with customers to build connections and clientele relationships.
- Rotated merchandise and displays to feature new products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and encourage healthy environments focused on shared success.
- Coached sales associates in DISSH core values, product knowledge & DISSH product language to significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs to employees to met DISSH standards at all times.
- Developed and implemented successful staff incentive programs to motivate employees.
Salon Coordinator
Tokunai Hair
07.2022 - 04.2023
- Managed salon's calendar to organise clients appointments, employee schedules and special events.
- Greeted patrons upon arrival at salon, offering prompt, well mannered service.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Maximised business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Managed cash flow, business transactions, banking and accounting processes.
- Promoted business through marketing initiatives and use of social media.
- Networked at various industry events to promote business.
Store Manager
Platypus Shoes
06.2021 - 07.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and company standards
- Maintained proper product levels and inventory controls for merchandise and organized backroom to effective ordering and stock rotation.
- Coached sales associates in product knowledge, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Ensure efficient operation of your store to achieve optimal results in sales targets, KPI's, store presentation, visual merchandising, stock levels, wage control and shrinkage
- Closely monitor store sales to achieve daily, weekly, monthly, and yearly targets - acknowledge outstanding results and identify any areas of missed opportunity
- Effectively manage wage costs in store, adhering to weekly wage targets and company rostering standards
- Coach and mentor your team to maintain high team morale and encourage their individual development by ensuring training and succession plans are in place
Store Manager
Sportsgirl
07.2017 - 05.2021
- Know store Budgets and progressive results through all departments and is driving it daily with team
- Utilised all performance measure tools relevant to each department to continually identify opportunities to drive sales and performance
- Effectively manage sales and wages to meet business needs and store budgets
- Monitor store performance against state and national averages and proactively correct underperforming areas
- Actively participate in and support store goals as positive team player
- Maximise and build selling skills of team to support UPT and AV$ targets through shop floor coaching
- Implement and demonstrate Sportsgirl CARES service program standards in store at all times
- Created strong customer service culture in store, setting standards for Sportsgirl brand in achieving service excellence
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience
Visual Merchandiser
MYER
04.2016 - 06.2017
- Worked directly with departments, management to achieve results.
- Demonstrated use and care of merchandise.
- Created visual marketing and styled window displays.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Established strong relationships to maintain and support business.
- Partnered with managers to coordinate merchandising schedule.
- Educated employees on new merchandise during seasons.
- Organized racks and shelves to maintain visual appeal of store.
- Followed merchandising guidelines to present visually appealing displays.
- Maintain customer-focused shopping environment by greeting and responding to all customers in friendly manner.
Visual Merchandiser/Sales Consultant
Country Road
09.2014 - 04.2016
- Followed merchandising guidelines to present visually appealing displays.
- Created visual marketing and styled window displays.
- Educated customers about brand to incite excitement about company's mission and values.
- Alerted customers to upcoming sales events and promotions.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Rotated manufacturer products as needed.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Educated employees on new merchandise during seasonal workshops.
- Maintain customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Sales Assistant
Cotton On Body
10.2013 - 04.2015
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized store, including checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Welcomed customers into store and helped them locate items.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with management team to implement proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Trained and developed new associates on POS system and key sales tactics.
Bar Supervisor
Rattle n Hum
12.2010 - 08.2014
- Responsible for keeping operations running addressing Customer service concerns
- Provide information about employee benefits, monitor staff fro signs of any problems and being on feet for long period of time
- Effective team member and training new employees
- In control stocktakes and good example to team
- Clearly and promptly communicated pertinent information to staff, such as large events or last minute menu changes
- Recognized and formally acknowledged outstanding to staff performance to boost company morale and productivity
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared fro and executed new menu implementations
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Quickly identified problem situations and skillfully resolved incidents
Skills
- Customer service /selling skills
- Planning and organizational skills
- Leadership and people development skills
- Team mentoring/ development skills
- Problem solving and decision making
- Financial management
- Verbal and written communication skills
- Results driven
- Flexible
- Self motivated and can inspire/motivate others
- Team player/Builder
- Fair and empathetic/Compassionate
- Empowers and develops others to succeed
- Shows initiative and is pro-active
- Enthusiastic and positive
- Respectful and confidential
Accomplishments
- Awarded most outstanding Queensland Sportsgirl Store summer season 18/19 within 1 year and first timer in a store management role.
- Achieved No. 2 national store ranking within 1 years
- Exceeded monthly store sales goals 12 months in a row.
- Increased sales by 20 % hitting $100,00 extra for the season
- Hit all KRA's, wage percent at 13% and successfully brought the store from a 4% shrinkage result to a 1.08%
- Awarded Mystery Shopper of the year 2022 at Tokunai Hair
- Awarded Most Courageous at 2024 DISSH Gala
Certification
- High school Diploma Bentley Park College 2009
- Diploma Diploma : Visual Merchandising
Sydney TAFE 2014
Website: sydneytafe.edu.au
Additional Information
Ty Frendon 0418651291
Platypus QLD/NT State Manager - Accent Group
Meg Bedgood 0435194453
Platypus QLD Area Manager - Accent Group
Madonna Cox 0451445080
Sportsgirl QLD Business Manager - Sussan Group
Lynne Topham (07) 3395 0755
Store Manager
Sportsgirl Cairndale Westfield Carindale Shopping Centre QLD 4152
Erin Philpot (07) 3088 3356
Assistant Manager
MYER Cairndale Westfield Carindale Shopping Centre QLD 4152
Amanda Bush (07) 4031 5131
Country Road Cluster Manager
Cairns Central Shopping Centre QLD 4870
D.O.B
11/08/1992
Timeline
Store Manager
DISSH
05.2023 - Current
Salon Coordinator
Tokunai Hair
07.2022 - 04.2023
Store Manager
Platypus Shoes
06.2021 - 07.2022
Store Manager
Sportsgirl
07.2017 - 05.2021
Visual Merchandiser
MYER
04.2016 - 06.2017
Visual Merchandiser/Sales Consultant
Country Road
09.2014 - 04.2016
Sales Assistant
Cotton On Body
10.2013 - 04.2015
Bar Supervisor
Rattle n Hum
12.2010 - 08.2014
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