Nikita Di Palma
Whitsunday Islands ,QLD
Summary
Dynamic professional with extensive experience in team-oriented roles, showcasing exceptional interpersonal skills. Proven track record of contributing to team success through meticulous attention to detail and strong organizational abilities. Committed to continuous learning and professional growth to drive excellence in the workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gardener
Hamilton Island Enterprise
Hamilton Island , QLD
06.2024 - 11.2024
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Monitored the health of plants in order to identify any problems with pests or diseases.
- Applied weed control treatments as necessary.
- Provided advice on soil management techniques such as fertilization and irrigation schedules.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
- Used power equipment such as mowers, trimmers and blowers to maintain lawns in good condition.
- Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
Trades Assistant
Intercontinental Hayman Island Resort
Hayman Island , QLD
09.2023 - 06.2024
- Operated hand tools such as drills, saws, grinders, sanders to assist tradespeople with their tasks.
- Transported materials from storage areas to work sites as required.
- Organised materials and supplies ready for use by tradespeople.
- Followed instructions given by qualified tradespeople regarding safety protocols and procedures when working onsite or in the workshop.
- Reported any damage or defects found on site to supervisors immediately.
- Cleaned and maintained work areas, tools and equipment to ensure safety standards were met.
- Answered customer questions to maintain high satisfaction levels.
Receptionist/Host
Black Sheep Backpackers
Queenstown , Otago
12.2022 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted with onboarding of new employees by providing orientation information and support.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Seasonal Camp Assistant
Hanmer Springs Forest Camp
Hamner Springs , Canterbury
09.2022 - 12.2022
- Established a safe environment for participants by monitoring their behavior, enforcing rules and resolving conflicts.
- Assisted in developing and implementing camp activities for children, teens and adults.
- Coordinated with other camp staff members to ensure that the daily schedule was followed.
- Instructed campers on proper safety procedures when participating in recreational activities.
- Monitored camper's health and wellness throughout the duration of the camp session.
- Ensured that all areas of the campsite were clean and sanitized before each activity period started.
- Enforced rules and regulations to keep staff members and campers safe.
- Met with staff to discuss rules, regulations and work-related problems.
Landscaper and Nursery Attendant
Intercontinental Hayman Island Resort
Hayman Island , QLD
09.2021 - 08.2022
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Decorated gardens, paths and beds with stones or plants.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Greeted parents and children upon arrival at nursery.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Cared for lawns by mulching, aerating, weeding or grubbing.
Food and Beverage Attendant, Barista, Kitchen Steward
Intercontinental Hayman Island Resort
Hamilton Island , QLD
09.2020 - 08.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Greeted and seated customers in a timely and friendly manner.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
Ticket Sales Representative
Sun Peaks Resort
Sun Peaks , British Columbia
11.2019 - 03.2020
- Greeted customers, answered inquiries and provided information about ticket sales.
- Processed payments for tickets sold in person or over the phone.
- Resolved customer complaints quickly and efficiently.
- Generated weekly reports on ticket sales activity.
- Provided customer service to ensure satisfaction with ticket purchases.
- Assisted customers with online ticket purchases.
- Identified opportunities to improve customer experience during the purchase process.
- Analyzed customer feedback surveys to determine areas of improvement in services offered.
- Sold general admission and VIP tickets of various levels to guests.
- Welcomed customers, offering assistance to help find store items.
Housekeeping Room Attendant and Night Cleaner
Emerald Lake Lodge
Field , British Columbia
03.2019 - 10.2019
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Organized storage areas for efficient access to materials and supplies.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Pharmacy Assistant Level II
Chemist Warehouse
Innisfail/Brisbane , QLD
01.2015 - 02.2019
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Prepared labels for prescriptions and dispensed medications to patients.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Greeted customers upon arrival at the pharmacy counter.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Provided advice on health issues including diet, exercise, smoking cessation.
- Helped pharmacy staff prepare medications and fill orders.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
First Aid and CPR -
Coast Training
Airlie Beach, QLD01-2024
Certificate III in Emergency Response And Rescue PUAFIR207 PUAFIR210 -
Queensland Training And Development
Airlie Beach, QLD01-2024
Foundation Year Film Acting -
Film And Television Studio International
Brisbane, QLD01-2017
Certificate II in Rural Operations AHC21210 -
NQ Powertrain Pty Ltd
Innisfail, QLD01-2017
Certifcate of Year 12 Completion -
Good Counsel College
Innisfail, QLD01-2016
Certificate III Early Childhood Education and Care CHC30113 -
Cairns Training Academy
Innisfail QLD01-2016
Certificate II in Kitchen Operations SIT20312 -
Good Counsel College
Innisfail, QLD01-2016
Certificate II in Community Pharmacy SIR20112 -
The Pharmacy Guild of Australia
Innisfail, QLD01-2016
Skills
- Adaptability
- Enthusiastic about developing new skills
- Flexible schedule
- Effective Time Management
- Strong Attention to Detail
- Dependable Work Attitude
- Positive Attitude
- Self-driven and motivated
- Assisting Those in Need
References
- Lee Wardroper, Hayman Island Engineering Coordinator 0402 333 499
- Kayla Mcdermid, Black Sheep Backpackers Manager +64 344 27289
- Leah Grenfell, Hanmer Springs Forest Camp Manager +64 3 315 7202
- Cara Lendrum, Hayman Island Landscaping Supervisor 0474 055 610
- Connor Moss, Hamilton Island Team Gardener Supervisor 0410 366 632
- Kiorie Bennett, Emerald Lake Lodge +1 250-343-6321
- Alan Yu, Chemist Warehouse Store Manager (07) 3252 2645
Accomplishments
- Masonic Lodge Bursary Award for Citizenship Grade 12 - 2016
- Tradie of the Year Grade 12 - 2016
Certification
- High Risk Work License - WP Boom Elevated Platform (Workplace Health and Safety QLD)
- Construction Induction White Card (Workplace Health and Safety QLD)
- Australian, QLD Manual License (QLD Main Roads and Transport)
- Responsible Service of Alcohol License (Careers Training Centre QLD)
Timeline
Gardener
Hamilton Island Enterprise
06.2024 - 11.2024
Trades Assistant
Intercontinental Hayman Island Resort
09.2023 - 06.2024
Receptionist/Host
Black Sheep Backpackers
12.2022 - 06.2023
Seasonal Camp Assistant
Hanmer Springs Forest Camp
09.2022 - 12.2022
Landscaper and Nursery Attendant
Intercontinental Hayman Island Resort
09.2021 - 08.2022
Food and Beverage Attendant, Barista, Kitchen Steward
Intercontinental Hayman Island Resort
09.2020 - 08.2021
Ticket Sales Representative
Sun Peaks Resort
11.2019 - 03.2020
Housekeeping Room Attendant and Night Cleaner
Emerald Lake Lodge
03.2019 - 10.2019
Pharmacy Assistant Level II
Chemist Warehouse
01.2015 - 02.2019
First Aid and CPR -
Coast Training
Certificate III in Emergency Response And Rescue PUAFIR207 PUAFIR210 -
Queensland Training And Development
Foundation Year Film Acting -
Film And Television Studio International
Certificate II in Rural Operations AHC21210 -
NQ Powertrain Pty Ltd
Certifcate of Year 12 Completion -
Good Counsel College
Certificate III Early Childhood Education and Care CHC30113 -
Cairns Training Academy
Certificate II in Kitchen Operations SIT20312 -
Good Counsel College
Certificate II in Community Pharmacy SIR20112 -
The Pharmacy Guild of Australia
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