Nikita Hicks
Toronto,NSW
Summary
With a proven track record of enhancing customer experiences, I possess strong communication skills and prioritize service orientation. My expertise includes training staff and fostering loyalty through exceptional service, resulting in increased customer satisfaction. Additionally, I excel in inventory management and safety compliance, contributing to operational excellence and ensuring customer satisfaction. By combining reliability and hospitality, I consistently strive for excellence in delivering outstanding service.
Overview
8
8
years of professional experience
Work History
Bar Staff
Toronto Hotel
2024.01 - 2025.01
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Staff Member
Toronto Diggers
2023.08 - 2024.01
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
Bar Staff Member
Sydney Rowing Club
2023.01 - 2023.08
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
Hospitality Worker
Ciao Bella Gelato Bar
2022.09 - 2023.12
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Retail
Kmart Lakehaven
2022.03 - 2023.01
- Elevated the aesthetic appeal of retail stores through strategic merchandise presentation and organization techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Hospitality Worker
Charcoal Chicken
2021.07 - 2022.03
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
RSA & RSG -
Intercept Training
NSW11.2022
Year 11 -
Gorokan High School
Gorokan, NSW06.2022
Skills
- Customer service focus
- Service-oriented mindset
- Clear and effective communication
- Hospitality and guest service
- Strong multitasking
- Team player attitude
- Cleanliness and hygiene
- Cash handling expertise
Skills
- Reliability & Dependability
Timeline
Bar Staff
Toronto Hotel
2024.01 - 2025.01
Bar Staff Member
Toronto Diggers
2023.08 - 2024.01
Bar Staff Member
Sydney Rowing Club
2023.01 - 2023.08
Hospitality Worker
Ciao Bella Gelato Bar
2022.09 - 2023.12
Retail
Kmart Lakehaven
2022.03 - 2023.01
Hospitality Worker
Charcoal Chicken
2021.07 - 2022.03
RSA & RSG -
Intercept Training
Year 11 -
Gorokan High School