Krish Panchal
SYDNEY,NSW
Summary
Detail-oriented Economics and Business Analytics graduate with expertise in business lending operations and customer service. Skilled in financial analysis, data interpretation, and process improvement in compliance-driven environments. Experienced in managing documentation and banking systems to enhance operational efficiency.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Business Lending Settlements Officer
Westpac Banking Corporation
Parramatta, NSW
08.2024 - Current
- Developed AI-powered agents to streamline team procedures, improve workflow efficiency, and support consistent process execution.
- Processed and managed business lending settlements, ensuring all transactions were completed accurately and in accordance with internal policies, lending procedures, and regulatory requirements.
- Collaborated with relationship managers, credit analysts, customers, and internal stakeholders to ensure timely loan settlements.
- Reviewed and verified loan documentation, identified discrepancies, and resolved issues to minimise delays and ensure compliance.
- Utilised multiple internal banking systems to monitor application progress, maintain accurate records, and update customer information throughout the settlement process.
- Demonstrated exceptional attention to detail, organisational skills, and the ability to prioritise competing workloads in a fast-paced, high-volume, deadline-driven environment.
- Identified workflow efficiencies in process improvement initiatives, supporting operational excellence and enhancing team productivity.
Business Administration & Operations Assistant
Austind Welding and Metal Fabrication
Sydney, NSW
01.2021 - 08.2024
- Managed administrative functions, preparing accurate invoices, developing customer quotations, maintaining business records, and providing daily support to enhance operational efficiency.
- Analysed financial performance, operational costs, and business processes, applying knowledge gained through university studies to identify opportunities for improved efficiency, cost savings, and more effective business operations.
- Monitored business performance by reviewing financial information, enabling informed decision-making and facilitating continuous process improvements.
- Maintained accurate documentation and ensured administrative tasks were completed efficiently while supporting the smooth operation of the business.
Sales Associate
Footlocker
Sydney, NSW
12.2022 - 01.2023
- Applied effective communication and consultative sales techniques to understand diverse customer needs, provide tailored product recommendations, and achieve sales and service objectives.
- Delivered high-quality customer service in a fast-paced retail environment by building positive customer relationships, resolving enquiries efficiently, and ensuring a consistently positive customer experience.
- Collaborated with team to maintain efficient store operations, consistently meeting customer service and performance standards.
- Adapted and maintained professionalism while assisting diverse customers in a dynamic, high-volume environment.
Optical Assistant
Specsavers
Sydney, NSW
10.2021 - 12.2022
- Acted as the first point of contact for customers, delivering a professional and welcoming experience while responding to enquiries and providing tailored assistance.
- Ensured accuracy and compliance in customer information management using internal systems, safeguarding data integrity and confidentiality.
- Managed customer information accurately and efficiently using internal systems, ensuring data integrity, confidentiality, and compliance with organisational procedures.
- Supported day-to-day operations by maintaining accurate records and completing administrative tasks, contributing to overall branch efficiency.
Education
Bachelor of Economics & Business Analytics -
Macquarie University
Macquarie Park 02.2020 - 07.2026
Higher School Certificate -
Greystanes High School
Greystanes12-2020
Skills
- Administration management
- AI Agent Development
- Financial & Data Analysis
- Business Process Improvement
- Document & Records Management
- Microsoft Excel & Office Suite
- Loan Processing
- Excel & Office
- Analytical & Problem-Solving Skills
- Time Management
- Analytical skills
- Written & Verbal Communication
- Communication skills
Timeline
Business Lending Settlements Officer
Westpac Banking Corporation
08.2024 - Current
Sales Associate
Footlocker
12.2022 - 01.2023
Optical Assistant
Specsavers
10.2021 - 12.2022
Business Administration & Operations Assistant
Austind Welding and Metal Fabrication
01.2021 - 08.2024
Bachelor of Economics & Business Analytics -
Macquarie University
02.2020 - 07.2026
Higher School Certificate -
Greystanes High School