Nikita Kanday
Melbourne,VIC
Summary
Friendly and devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable with strong skills in retaining product and service information to provide effective issue resolution. Ability to stay calm in the most stressful conditions and finding out a solution in any way possible. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
Work History
Operations Assistant
Rotary Club of Panchkula
- made schemes for the betterment of the city and help people in need
- conducted surveys in public
- planned events as an assistant
- participated in team meetings to provide feedback on operational issues and solutions.
Customer Service Associate and Waitressing
Pancake Parlour
09.2023 - Current
- Processed customer orders accurately and efficiently.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
Bachelors of Psychological Sciences - Health
Deakin University
Melbourne, VICHigh School -
St Stephen School
IndiaSkills
- Team Collaboration
- Customer Support
- Guest Services
- Communication Skills
- Self-motivated
- Fast Learner
- Multitasking and Organizational
Timeline
Customer Service Associate and Waitressing
Pancake Parlour
09.2023 - Current
Operations Assistant
Rotary Club of Panchkula
Bachelors of Psychological Sciences - Health
Deakin University
High School -
St Stephen School
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