Nikita Maddison

• Managed daily operations to ensure efficiency, consistency, and quality in food and service
• Oversaw inventory control, cash control, and store opening/closing procedures
• Optimized labor costs by adjusting staffing levels and utilizing cross-training strategies
• Fostered a positive work environment, reducing staff turnover
• Managed a team of up to 30 staff, maintaining high customer service and quality standards

• Cross-trained in various roles (barista, cashier, food preparer) to boost team efficiency
• Provided exceptional service and maintained a welcoming atmosphere for customers
• Maintained energy and enthusiasm in a fast-paced environment
• Ensured cleanliness and organization of dining area for a better customer experience
• Trained new staff in front-of-house procedures, customer relations, and cleaning
• Collaborated with kitchen staff to ensure accurate, timely food delivery, reducing wait times

• Mastered all store positions and supported front-line staff.
• Ensured team productivity to meet business and customer needs.
• Maintained a calm, positive presence during high-volume periods.
• Completed shift change tasks for efficiency and cleanliness.

Employee of the Quarter, April - June 2020

• Prepared coffee, food, and beverages quickly and efficiently
• Maintained energy and enthusiasm in a fast-paced environment
• Took orders, prepared meals, and collected payments as a full-service provider
• Ensured clean, sanitized, and organized food preparation zones

• Built customer loyalty by remembering preferences and allergies.
• Prepared and served high-quality café beverages efficiently.
• Trained new team members with positive reinforcement.
• Maintained consistent attendance and punctuality.