Nikita Mann
WARAMANGA,ACT
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Motel Manager and Community Manager
Sundown Villas by Lincoln Place Canberra
01.2023 - Current
- Financial, analysis, reporting and forecasting; Cost tracking and analysis; Business development; Daily coordination with project managers and supervisors; Leadership and team development; Leading managers and supervisors in day-to-day operations; Tracking materials and deliveries
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Prepared monthly resort audits for review.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 35 front desk agents , restaurant staff and maintenance staff and helped to resolve issues arising during shifts.
- Developed and implemented promotional strategies to increase occupancy.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Hotel Manager
Iconic Hotels Canberra
03.2021 - 02.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented marketing strategies to promote hotel services.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
Duty Manager
Abode Hotels
11.2020 - 03.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Education
ACT Assistant Agent Course - Real Estate
The Australian Real Estate Training College
Canberra 08.2024
Master of Information Technology and Systems -
University of Canberra
Canberra, ACT11.2022
Diploma of Business -
Unique College of Technology
Sydney, NSW01.2021
Diploma of Hospitality -
Sydney Academy
Sydney, NSW01.2020
Skills
- Programming Skills - C & Java
- Microsoft Windows
- Payroll - Kronos,Tanda
Employment Hero - Database Systems
- Accounting Software:- MYOB, Xero
- Property Management Systems:- Newbook,Opera,Opera Cloud,RoomMaster,Venue360
- Cloud DevOps Tool / Technology
- Reservation Management
- Front Desk Operations & Food and Beverage Operations
- Sales and Marketing & Strategic planning and analysis
- Emergency Preparedness & Safety Procedures
- Security management
- Budget Planning
- Revenue management
- Strategic planning and analysis
- Social media networking
- Food and Beverage Operations
- Safety Procedures
- Training and mentoring
- Staff Training and Development
- Guest complaint resolution
- Staff Supervision
- Community Relations
- Telephone Etiquette
- Employee Development
- Marketing
- Strategic planning and analysis
- Property Management Systems
- Social media networking
- Hotel operations
Accomplishments
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Created continuous revenue streams for the resort by promoting an array of services to guests and clients including spa, salon, upscale restaurants, and the casino.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 3 years.
Locations
Canberra
Certification
- Certified Hotel Administrator
- CM - Certified Manager Certification
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Motel Manager and Community Manager
Sundown Villas by Lincoln Place Canberra
01.2023 - Current
Hotel Manager
Iconic Hotels Canberra
03.2021 - 02.2023
Duty Manager
Abode Hotels
11.2020 - 03.2021
ACT Assistant Agent Course - Real Estate
The Australian Real Estate Training College
Master of Information Technology and Systems -
University of Canberra
Diploma of Business -
Unique College of Technology
Diploma of Hospitality -
Sydney Academy
- Certified Hotel Administrator
- CM - Certified Manager Certification
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