Summary
Work History
Education
Skills
Timeline
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Nikita Maslen

Doveton,VIC

Summary

Skilled Indigenous woman with a background in Customer Service in the Civil Construction Industry. Thrives in hands-on environments, looking for full- time/casual Pick Packing work or labouring roles. Familiar with safety regulations and occupational hazards. Safely operates equipment and remains focused on task completion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. White Card Certified and has attained a Certificate 2 in Building and Construction.

Work History

Pick Packer

Conquest Recruitment
09.2024 - Current
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.

Child-Carer and Animal Carer

01.2017 - Current
  • Strong time-management and routine scheduling skills
  • Communicated positively with children and guardians
  • Played games, worked on puzzles and read books to young children
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Prepared healthy, age-appropriate snacks and meals
  • Neighbourhood volunteer dog-walker
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips
  • Led dogs away from hazards, obstacles and other animals to protect safety
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats

Receptionist / Customer Service Officer

Civil Infrastructure Group
09.2023 - 12.2023
  • Organize and maintain inventory, ensuring accurate stock levels and efficient storage systems
  • Process incoming and outgoing shipments, verifying orders and coordinating with delivery teams
  • Operating with warehouse equipment such as pallet jacks with safety and efficiency
  • Assist in the preparation of products for dispatch including packing, labelling and order fulfillment
  • Perform regular stock audits and report discrepancies to management for resolution
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Labourer

Deluxe Interiors Oz
09.2022 - 09.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Properly loaded and unloaded materials in and out of machines
  • Adhered to high level of safety by following company rules and regulations to prevent injuries
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Volunteer

Gordon TAFE
05.2022 - 07.2022
  • Assisted with events planning for Aboriginal Cultural Inclusion Events at Gordon Tafe
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Utilized POS system to receive and process food and beverage orders
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
  • Greeted customers with smile and provided friendly, knowledgeable service

Education

Certificate 2 - Building And Construction : OHS

Kangan Institute
Melbourne, VIC
05.2022

Skills

  • White Card Certified
  • Team-player
  • Measurement and Calculation Accuracy
  • Customer and Client Relations
  • Active Listening
  • Organization Skills
  • Cross-cultural communication
  • Safety Behaviours Expertise
  • Carpenter Assistance
  • OHS Regulations
  • Hand Tool Operations
  • Plaster Painting
  • Safe Equipment Usage
  • Flexible and Adaptable
  • Food Service Efficiency
  • Food Handling
  • Order Selection and Preparation
  • Maintaining Safe Environment
  • Time Management
  • Behaviour Management
  • Child Monitoring
  • Order fulfillment
  • Inventory management
  • Warehouse organization
  • Quality inspection
  • Team collaboration

Timeline

Pick Packer

Conquest Recruitment
09.2024 - Current

Receptionist / Customer Service Officer

Civil Infrastructure Group
09.2023 - 12.2023

Labourer

Deluxe Interiors Oz
09.2022 - 09.2022

Volunteer

Gordon TAFE
05.2022 - 07.2022

Child-Carer and Animal Carer

01.2017 - Current

Certificate 2 - Building And Construction : OHS

Kangan Institute

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Nikita Maslen