Nikita McAlpine
Gold Coast,QLD
Summary
Results-oriented and customer-focused professional with over 7 years of experience in retail sales, Shopify specialisation, and customer service. Proven track record of driving sales growth, enhancing the online shopping experience through Shopify expertise, and delivering exceptional customer service. Adept at leveraging a unique combination of skills, including in-depth product knowledge, e-commerce proficiency, and effective communication, to exceed customer expectations and contribute to business success. Seeking a challenging role where passion for customer satisfaction and expertise in retail or e-commerce can be harnessed for continued professional and organisational growth.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate/Shopify
Barefoot Blonde Collection/The Bohemian Club
02.2023 - Current
- Provided personalised customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- In-depth knowledge of products or services to provide accurate information.
- Fulfilling every order correctly & ensuring customers are satisfied.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Collaborated with team members to create visually appealing merchandise displays, contributing to a increase in sales.
- Proficient in using and managing various social media platforms (e.g., Facebook, Instagram, TikTok).
- Familiarity with social media analytics tools to track and measure performance.
- Strong written communication skills for crafting professional and effective emails and establishing and maintaining positive customer relationships through email.
- Handling all wholesale orders through FAIRE & WHOLA. Ensuring that all shipments are correct and sent out on time whether is it interstate or international.
Supervisor/Customer Service Representative
Earth Markets
08.2016 - Current
- Trained, mentored and supervised team of all check-out staff in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Handling invoices and wholesale accounts, maintaining relationships with valued businesses.
- performed cashier duties in a high-volume retail environment, processing up to 250 transactions per shift
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Kings Christian College
Reedy Creek, QLD11.2019
Diploma of Business - Business Education
Aurora Training Institute
Robina, QLD11.2019
Skills
- Order Processing
- Regulatory Compliance
- Money Handling
- Display Setup
- Customer Service
- Product Merchandising
- Interpersonal and Written Communication
- Product Knowledge
- Relationship Building
- Teamwork
- Store Opening and Closing
- Sales Expertise
- Stocking and Receiving
- Time Management
- Pick and Packer stock for online orders
- Positive attitude
- Social media savvy
- Interpersonal skills
- Upselling strategies
- Phone etiquette
- Attention to detail
- Trend awareness
References
Voulla Fronis, Owner of Earth Markets - M: 0418 182 169
Matt Brown, Manager of Earth Markets - M: 0479 110 323
Natalie Burnell, Owner of Barefoot Blonde Collection & The Bohemian Club - M: 0488 777 957
Timeline
Retail Sales Associate/Shopify
Barefoot Blonde Collection/The Bohemian Club
02.2023 - Current
Supervisor/Customer Service Representative
Earth Markets
08.2016 - Current
High School Diploma -
Kings Christian College
Diploma of Business - Business Education
Aurora Training Institute
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