Nikita Mhatre
Strathtulloh,VIC
Overview
8
8
years of professional experience
Work History
IT Support Engineer
Department of Education (Capgemini)
Melbourne
01.2026 - 04.2026
- Provided Level 1 and Level 2 IT support for EduMail accounts, Microsoft 365 applications, and Department of Education systems across schools and administrative staff.
- Managed user accounts, password resets, mailbox access, permissions, and security settings through Active Directory, Microsoft Exchange.
- Handled technical incidents using ServiceNow, ensuring timely resolution and effective communication with end users.
- Collaborated with internal IT teams and school administrators to escalate and resolve complex technical issues while maintaining high customer service standards.
- Documented troubleshooting procedures, issue resolutions, and knowledge base articles to support continuous improvement and efficient service delivery.
IT Support Engineer
Australia Post (Capgemini)
Melbourne
08.2024 - 12.2025
- Assisted users with Global Protect VPN installation, configuration, and connectivity support.
- Troubleshoot Global Protect connection issues, including failure to connect to APinternet and internal networks.
- Resolved URL filtering and file-blocking issues, ensuring secure and uninterrupted web access.
- Investigated and fixed certificate related errors impacting VPN authentication and secure connections.
- Provided end-user guidance and technical support to ensure smooth and reliable VPN performance.
- Collaborated with internal teams to escalate and resolve complex network-related problems.
Safran Digit
Mumbai
08.2024 - 04.2025
- Operating System Installation: Install and configure operating systems (Windows Servers) according to project requirements.
- Apply necessary OS patches, security updates, and configurations for optimal performance.
- Virtualization Setup: Utilize virtualization platforms (e.g., VMware vCenter, Hyper-V) to create virtual machines and allocate resources effectively.
- Set up and configure guest operating systems on virtualized infrastructure.
- Networking Configuration: Configure network settings (IP addresses, DNS, gateways) on the server to ensure smooth communication with other systems.
- Active Directory: Proficient in creating, modifying, and deleting user accounts and groups based on organizational needs and security policies.
- Infrastructure Management: Strong in server health checks, maintenance, patching, and reboot procedures. Skilled in troubleshooting patch deployment failures and system performance issues. Collaborated with cross-functional teams for patch deployment coordination.
Wintel System Administrator
Capgemini, India
07.2018 - 07.2024
- IT Environment Management: Proficient in managing Wintel, VM, and Citrix environments. Experienced in incident management, change request and SC-TASKS handling using SNOW and BMC tools. Working on Microsoft Teams, Outlook, Sharepoint, Onedrive.
- Active Directory: Managed DNS records and DHCP scopes within Active Directory-integrated zones to ensure reliable name resolution and IP address management. Proficient in creating, modifying, and deleting user accounts and groups within Active Directory based on organizational needs and security policies.
- Virtualization and Citrix: Administered Citrix XenApp servers via CitrixStudio and resolved issues using Citrix Director. Skilled in VM tasks such as snapshots, resource upgrades, and performance tuning. Utilizing vCenter to allocate and optimize computing resources (CPU, memory, storage) across virtual infrastructure to ensure optimal performance and scalability.
- Troubleshooting Skills: I have expertise in diagnosing and resolving various IT issues, such as memory, CPU, disk, services, server downtime, and DNS problems. I also managed a large server infrastructure with over 6,000 physical and virtual servers.
- Server Management Expertise: Knowledgeable in server builds using V-center, CISCO UCS, and Vra Cloud. Experienced in server decommissioning and Citrix profile troubleshooting.
Timeline
IT Support Engineer
Department of Education (Capgemini)
01.2026 - 04.2026
Safran Digit
08.2024 - 04.2025
IT Support Engineer
Australia Post (Capgemini)
08.2024 - 12.2025
Wintel System Administrator
Capgemini, India
07.2018 - 07.2024