Nikita Parlour
Carindale,Australia
Summary
An ambitious individual interested in applying for a position within customer service, administration and data entry. With years of experience in workplace and academic knowledge, it would be a great opportunity and experience to learn and grow with others in this company. I have a proven willingness to learn and am driven to develop myself and my skills. With previous work and academic experiences, I have the quality and competency of skills such as; teamwork, time management and communication and would love to showcase this. With experience in administration, this enables me to set priorities, meet deadlines and demonstrate a solid work ethic. Being very adaptable to my surroundings and schedule, I believe I would be a great advocate for this position and would be honored to represent this company, share my skills and enhance satisfaction within the company, colleagues and all roles required.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Australia Post/ Startrack
Darra, QLD, Australia
08.2023 - Current
- Providing first point of contact for customers (Senders, Receivers, 3rd Party and Companies)
- Following WHS, law procedures and guidelines
- Executing administrative and data entry duties
- Proven training with inbound and outbound calls that involve customer service in; bookings, track and trace and investigation roles
- Prioritise, modify and or process bookings with the correct and accurate information
- Locating parcels, reviewing systems, driver GPS location and Proof of Delivery documents
- Attending multiple team meetings each week and upholding the company values: Trust, Inclusivity, Empowerment and Safety
- Handling constant high-volume calls while meeting KPI's of QA and individual time performance
- Navigating across multiple IT systems including; Peoplesoft, Salesforce, TEAM, SAP, Parcel Locator
- Communicated effectively via email or phone with customers who had questions or concerns about products and services offered by the company
- Adhered to company policies regarding data security and confidentiality while handling sensitive information from customers
- Listened to and resolved customer complaints regarding services, products, and personnel
Customer Service Team Member
Woolworths
Rochedale, QLD
05.2021 - Current
- Performed opening and closing duties, including store cleaning and restocking. Arrived on time for shifts and adhered to company dress code guidelines.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Having years of experience in departments such as grocery, meat/ dairy, bakery, registers and customer service
- Following Workplace Health and Safety Guidelines on a daily basis
- Having and showing excellent presentation within personal care and store skills and knowledge
- Communicated effectively with customers, supervisors, and team members.
Order Voice Picker
Coles Distribution Centre
Forestlake QLD
09.2022 - 07.2023
- Following Workplace Health and Safety Guidelines on a daily basis
- Experience with pallet Jacks, pallet wrapping and a great extent of manual handling
- Gained valuable experience in a fast-paced environment
- Arrived on time for shifts and adhered to company dress code guidelines
- Picking and packing various supermarket products efficiently and neatly
- Working independently to complete each picking order efficiently
- Demonstrated ability to accurately pick orders using voice-directed technology
Food Processing
Light n' Easy
01.2021 - 05.2021
- Supervised food processing and manufacturing plant operations
- Followed standard operating procedures for food processing operations consistently
- Demonstrated an understanding of cleaning principles for food processing equipment and facilities
- Followed GMP guidelines while performing duties related to food processing industry standards
- Ensured compliance with company policies, local regulations and industry standards related to frozen food processing
Education
Diploma - Crime and Justice Studies
TAFE Queensland - Southbank Campus
Brisbane, QLD12.2019
High School Diploma -
Marsden State High School
01.2018
Skills
- Time management
- Receptive and Adaptable
- Leadership
- Customer Service
- System Administration
- Microsoft Software Package Experience
- Multitasking
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
- Conflict resolution techniques
- Exceptional telephone etiquette
- Call Center Operations
References
- Ana Markota, Woolworths Chatswood Hills, Department Manager, 0412324283 anamarkota@stores.woolworths.com.au
- Nick Collins, Woolworths Chatswood Hills, Customer Service Team Member, 0413398421 Nick0ryan0collins@gmail.com
Availability
Permanent, full time
Timeline
Customer Service Representative
Australia Post/ Startrack
08.2023 - Current
Order Voice Picker
Coles Distribution Centre
09.2022 - 07.2023
Customer Service Team Member
Woolworths
05.2021 - Current
Food Processing
Light n' Easy
01.2021 - 05.2021
Diploma - Crime and Justice Studies
TAFE Queensland - Southbank Campus
High School Diploma -
Marsden State High School