Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Nikita Portia

Mooroopna,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with successful 8 year career in McDonald's industry from Crew Member up to a Department Manager. Dynamic and successful at applying skills in busy environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Have experience hiring new employees, training programs and creating crew members roster weekly.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

Challenger Valves and Actuators
Shepparton , Vic
11.2023 - 07.2025
  • Maintained reception area cleanliness and tidiness
  • Sale Orders & Invoices
  • Organizing freight for sales order
  • Welcoming and assisting customers when they come into the office
  • Assisted with administrative tasks such as data entry into company databases.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Responded promptly to emails from customers and other departments within the organization.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Creating or updating reports, spreadsheets, using Microsoft Office.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Provided assistance with payroll processing when needed.

Department Manager

McDonald's
Mooroopna, VIC
12.2021 - 08.2023
  • Coached and trained new staff on department policies and procedures.
  • Ensured compliance with safety regulations throughout workplace.
  • Conducted performance reviews to assess employee progress regularly.
  • Designed training materials for onboarding new employees effectively.
  • Facilitated onboarding sessions to familiarize new hires with company policies.
  • Provided constructive feedback on employee performance during training.
  • Monitored roasting process and adjusted parameters to meet quality standards.
  • Analyzed sales performance metrics to identify trends and risks.

Shift Manager

McDonald's
Mooroopna, VIC
08.2019 - 12.2021
  • Cultivated positive relationships with staff, customers, and vendors to foster collaboration.
  • Monitored store operations for adherence to company policies and procedures.
  • Managed inventory by tracking stockroom orders and restocking shelves as needed.
  • Promptly investigated customer complaints regarding merchandise quality or availability.
  • Resolved escalated customer service issues efficiently to maintain satisfaction.
  • Ensured accurate completion of all opening and closing duties according to guidelines.
  • Coordinated staff shift scheduling to guarantee adequate coverage at all times.
  • Prepared detailed incident reports for any occurrences during shifts.

Crew Coach

McDonald's
Mooroopna, VIC
10.2018 - 08.2019
  • Developed and implemented an effective training program for new crew members.
  • Provided feedback to team members on their performance, progress and areas of improvement.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Ensured that all safety protocols were followed during training sessions.

Crew Member

McDonald's
Mooroopna, VIC
03.2015 - 10.2018
  • Educated customers on menu items, ingredients, and nutritional information.
  • Performed cashier duties, including order processing, payment collection, and change distribution.
  • Restocked kitchen supplies, ensuring availability of food products and utensils.
  • Maintained cleanliness of restaurant by sweeping floors, wiping tables, and emptying trash.
  • Followed safety guidelines while operating equipment such as slicers, fryers, and ovens.
  • Greeted customers upon arrival, provided menus, and addressed inquiries about menu offerings.
  • Prepared beverages according to company standards, including coffee drinks, smoothies, and milkshakes.
  • Completed opening and closing tasks, including workstation setup and surface cleaning.

Education

High School Diploma -

Mooroopna Secondary College
Mooroopna
10.2017

Skills

  • Teamwork and Collaboration
  • Troubleshooting
  • Verbal and Written Communication
  • Friendly, Positive Attitude
  • Customer Engagement
  • Customer Service
  • Sales Reporting
  • Policy Development
  • Performance Management
  • Employee Scheduling
  • Motivational Leadership
  • Staff Hiring and Retention
  • Staff Development
  • Training and Mentoring
  • Problem-Solving
  • Team Leadership
  • Employee Training and Development
  • Time Management
  • Policy and Procedure Development
  • New Hire Training
  • Creative Problem-Solving
  • Attention to Detail
  • Microsoft Office
  • Invoice processing
  • Office organization

Languages

English
Native/ Bilingual

Accomplishments

  • Outstanding Future Leader - 2021
  • Outstanding Manager of the Year - 2021

Certification

  • Certificate of Service - 5 Years
  • Leading the Shift - knowledge to lead crew to deliver outstanding QSC&V and exceptional customer experience
  • Developing the Leader in Me - knowledge to lead self, lead others and lead a department

References

Christopher Bulger - Restaurant Manager at McDonald's
Phone number: 0429 322 550

Email: Christopher.Bulger@au.stores.mcd.com

Melek Karslioglu - Previous Restaurant Manager at McDonald's & Previous Acting Finance Manager at Challenger Valves

Phone number: +61 422 267 301

Work Phone number: 1800 120 751

Email: melek.karslioglu@challengervalves.com.au

Timeline

Receptionist Administrator

Challenger Valves and Actuators
11.2023 - 07.2025

Department Manager

McDonald's
12.2021 - 08.2023

Shift Manager

McDonald's
08.2019 - 12.2021

Crew Coach

McDonald's
10.2018 - 08.2019

Crew Member

McDonald's
03.2015 - 10.2018

High School Diploma -

Mooroopna Secondary College

Similar Profiles

CREATE PROFILE
Nikita Portia