Summary
Overview
Work History
Education
Skills
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Personal Information
References
Citizenshipstatus
Yoga, Aerobics
Languages
Timeline
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Nikita Rajan

Summary

I am a passionate, mental health professional with experience in working with all age groups. A strong believer in holistic approach and recovery focused model care. I work around restoring hope and optimism of every individual I work with. I trust in an inclusive model with participation of family and carers in the progress of consumers in their recovery journey. Experienced in the field of NDIS related to plan management, support coordination since 2018.

Overview

9
9
years of professional experience

Work History

NDIS Support Manager

Our Medical
01.2024 - Current
  • As NDIS Manager provide non-clinical and practical support to eligible individuals with a NDIS plan, supporting clients to connect with the right resources and providers.
  • Build growth of the NDIS business within the medical centre by engaging with the Health Care Practitioners within the medical centre, supporting marketing activities, seeking feedback from HCPs to identify potential participants.
  • Develop all documentation and templates that will be utilised for NDIS participants ensuring that they meet any applicable NDIS audit requirements
  • Lead operations, and build NDIS support coordination for clients of Cornerstone.
  • Educating GPs & Allied Health regarding NDIS Support Coordination, bridging the gap between disability and health.
  • Assist GPs, Psychologists with NDIS applications, assessment and report writing.
  • Assisting patients with psycho-social disability who have eligible conditions for NDIS and perform navigation towards NDIS.
  • Educate patients regarding NDIS & Support Coordination.
  • Develop all documentation and templates that will be utilised for NDIS participants ensuring that they meet any applicable NDIS audit requirements.
  • Respond to all enquiries from clients and stakeholders in a timely and helpful manner.
  • Recognise the most appropriate method of communication with clients and stakeholders that support the client to achieve their goals which include telephone, email, face-to-face and home visits
  • Increased patient satisfaction scores with personalized support solutions tailored to individual needs.

Talk Your Mind

NDIS Sole Trader
10.2020 - 10.2022
  • Focus on helping participants to exercise choice and control of their situation
  • Build capacity to manage their plan more independently in the future
  • Help to resolve complex issues with participants existing supports on the plan.
  • Support participants to build their ability to connect with informal, community and funded supports enabling participants to get the most out of their plan and achieve targets goals.
  • Assisting participants to build the skills they need to understand, implement, and use their plan.
  • Ensuring participants use variety of supports to increase their capacity to maintain relationships, manage service delivery tasks, live more independently and be included in their community.
  • Supporting participants to understand and implement the funded supports in their plan and link you to community, mainstream and other government services.
  • · Supporting participants to negotiate with providers about what they will offer and how much it will cost out of their plan.
  • Ensure service agreements and service bookings are completed. Help build your ability to exercise choice and control, to coordinate supports and access your local community.
  • Assist in planning ahead to prepare for NDIS plan review.
  • Assisting participants to 'optimise' their plan ensuring that they are getting the most out of their funded supports.
  • Experience in working with young people and vulnerable adults
  • Demonstrated ability to develop individual support plans with consumers based on their strengths.
  • Strong understanding of psychosocial issues faced by consumers recovering with mental illness.
  • · Skilled in cultivating positive relationships with consumers and colleagues, particularly adept at communicating with clarity and interacting with people from diverse cultural backgrounds.
  • Completed variety of training related to mental health service provision for NDIS participants.
  • Experienced in working with victims of trauma and survivor’s domestic violence, depression, Bi-polar, PTSD, sexual assault and other disabilities.
  • Good knowledge of service providers in Western Sydney, including PHN.
  • Effective communication, both written and verbal.
  • Strong knowledge of NDIS
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple patients/participants

Support Coordinator, Psychosocial Disability

Mission Australia
09.2019 - 09.2020
  • Responsible for supporting people with severe and persistent mental illness with complex needs and their Carers’ and families, by getting multiple sectors, services and supports they may meet with (and could benefit from and work in a more collaborative, coordinated and integrated way
  • Manage Consumers with varying complexity and assist them to apply/transition into the NDIS including attending pre-planning meetings with NDIA Representative.
  • Preparing participants for NDIS and engaging in the referral process.
  • Undertaking assessments of the needs of the NPS participant; including facilitating the verification for the diagnosis of severe and persistent mental illness.
  • Developing, monitoring and regularly reviewing a NPS action plan and guiding necessary engagement and integration of required services identified in the need’s assessment.
  • Implemented strong communication and negotiation skills with participants and stakeholders when appropriate.
  • Liaising with agencies and facilitating participants by making appropriate referrals.
  • Engaging with difficult Consumers by sharing experiences, showing empathy and analysing and formulating assessment plans accordingly.


NDIS Planner, APS Level 5

National Disability Insurance Scheme
09.2018 - 09.2018
  • Conducting planning conversations and risk assessments and making reasonable and necessary decisions in accordance with the NDIS Act 2013.
  • Providing participants and representatives with information and support to identify their goals and aspirations.
  • Working with participants and their carers to identify options to achieve their plan outcomes drawing on informal, mainstream and community supports as well as reasonable and necessary supports to be funded by NDIS.
  • Liaising and working cooperatively with stakeholders including providers to ensure successful implementation of the plan.
  • Undertaking plan reviews.
  • Participating in internal quality assurance processes and continuous improvement processes.

Support Coordinator

Parramatta Mission
02.2016 - 02.2018
  • Responsible for supporting people with severe and persistent mental illness with complex needs
  • Manage a caseload of up to 24 Consumers with varying complexity and assist them to apply/transition into the NDIS including attending pre-planning meetings with NDIA Representative.
  • Preparing participants for NDIS and engaging in the referral process.
  • Undertaking assessments of the needs of the PIR participant; including facilitating the verification for the diagnosis of severe and persistent mental illness.
  • Collaborating with commitment to regional PIR partners as well ask Families and Carers when appropriate.
  • Developing, monitoring and regularly reviewing a PIR action plan and guiding necessary engagement and integration of required services identified in the need’s assessment.
  • Implemented strong communication and negotiation skills with participants and stakeholders when appropriate.
  • Liaising with agencies and facilitating participants by making appropriate referrals.
  • Engaging with difficult participants by sharing experiences, showing empathy and analysing and formulating assessment plans accordingly.
  • Proficiency in Penelope, MS Word, Excel, PowerPoint, Outlook and Social Media.

Mental Health Counselor

Your Dost
09.2016 - 10.2016
  • Presented case history material to review and discuss with other staff members.
  • Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioural or mental health issues
  • Published weekly blogs & articles on various issues ranging from mental health, family, relationship building, self-confidence building, grief counselling dealing with depression
  • Contributed feedback and suggestions to improve the services to the management via discussion boards
  • Featured several times in their home page as a ‘Top Rated Counsellor’ based on consumers feedback and satisfaction ratings.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Observed and monitored client behaviour and responses to treatment.

Headspace

Headspace National Youth Mental Health
09.2015 - 09.2015
  • Conduct initial assessments and ongoing case coordination.
  • Handled sensitive issues and enquiries with tact and discretion with young consumers.
  • Provide access to activities and opportunities that promote independence to consumers in their recovery.
  • Promote positive self­care strategies, enrich social and living skills, increase vocational skills through access to education
  • Training, and work to improve community integration
  • Motivate young individuals to address their specific goal Plan
  • Explore opportunities and activities that meet the interests and goals of people. Encourage shared learning experiences.
  • Prepare detailed documentation and progress reports on each consumer.
  • Liaise with other health professionals and stakeholders in consumers’ recovery journey.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Certificate in Play Therapy -BRE214 -

Learning Cloud
03.2022

Masters - Psychotherapy

Indian Board of Alternative Medicine
01.2016

Bachelor of Arts - Electronic Media

University of Madras
01.2012

Diploma of Counselling - Case Management, Family Therapy, Counselling Therapies, Counselling Process, Legal & Ethical Framework, Communication Skills

Australian Institute of Professional Counsellors
01.2012

Higher Secondary School Certificate -

01.2009

Skills

  • Person Centred Approach
  • Mental Health Counsellor
  • Flexibility
  • Teamwork and Collaboration
  • Problem-Solving
  • Continuous Improvement
  • Professional Networking
  • Decisive Decision-Making
  • Documentation skills
  • Employee Coaching and Mentoring
  • Attention to Detail
  • Support Services
  • Customer Service
  • Conflict Management
  • Client Retention
  • Person Centred Approach

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WWC0579710E

Personal Information

Driving License: NSW Full licence

References

  • Greg James, Psychologist, Our Medical, Marsden Park, 0448002490
  • Dr Raafat Soliman, General Practice, Our Medical Centre, Marsden Park, 02 8042 0485

Citizenshipstatus

Australian

Yoga, Aerobics

It is my therapy, my passion for exercise, keeping my mind and body clear and energized

Languages

English
Full Professional
Tamil
Full Professional

Timeline

NDIS Support Manager

Our Medical
01.2024 - Current

Talk Your Mind

NDIS Sole Trader
10.2020 - 10.2022

Support Coordinator, Psychosocial Disability

Mission Australia
09.2019 - 09.2020

NDIS Planner, APS Level 5

National Disability Insurance Scheme
09.2018 - 09.2018

Mental Health Counselor

Your Dost
09.2016 - 10.2016

Support Coordinator

Parramatta Mission
02.2016 - 02.2018

Headspace

Headspace National Youth Mental Health
09.2015 - 09.2015

Masters - Psychotherapy

Indian Board of Alternative Medicine

Bachelor of Arts - Electronic Media

University of Madras

Diploma of Counselling - Case Management, Family Therapy, Counselling Therapies, Counselling Process, Legal & Ethical Framework, Communication Skills

Australian Institute of Professional Counsellors

Higher Secondary School Certificate -

Certificate in Play Therapy -BRE214 -

Learning Cloud

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