Hi, I’m
Nikita Romanenko
Baulkham Hills,Australia
Summary
Personable and dedicated Data Entry/Receptionist with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
years of professional experience
1
Certification
Work History
Air learners
Academic Tutor
01.2024 - Current
Job overview
- Assisted students in developing academic skills such as time management and organization of materials
- Provided guidance to students on how to approach problem solving strategies
- Developed lesson plans, activities, and assignments to help reinforce concepts taught in class
- Encouraged critical thinking skills by guiding students in analyzing information and drawing conclusions based on their findings
- Maintained accurate records of student attendance and progress reports
- Identified areas where further instruction or resources were needed to improve student comprehension levels
- Utilized various teaching methods including lectures, demonstrations, role-playing scenarios, games., to engage learners effectively
- Provided personalized feedback on student work that was both constructive and encouraging
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Baulkham Hills Sport Club
Gaming Attendant
11.2022 - 12.2023
Job overview
- Ran daily financial operation reports, tallied receipts and recorded details of sales
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests
- Provided customer service support via phone or email when needed
- Updated pricing information for products regularly according to industry standards
- Handled customer complaints professionally while providing solutions in a timely manner
- Communicated effectively with co-workers regarding upcoming events, promotions, and other store activities
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions
- Handled customer requests and complaints quickly to improve overall service.
Guzman Y Gomez
Food and Beverage Attendant
06.2022 - 11.2022
Job overview
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently
- Assisted in stocking supplies such as napkins, utensils, condiments
- Prior to meal services
- Responded quickly to customer complaints or special requests in a professional manner
- Greeted guests with friendliness and professionalism
- Resolved guest complaints to maintain complete customer satisfaction.
Mad Mex
Food and Beverage Attendant
02.2022 - 06.2022
Job overview
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily
- Responded quickly to customer complaints or special requests in a professional manner
- Monitored inventory levels of food items and communicated needs for restocking to management team
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift
- Provided exceptional service that reflected restaurant standards and core values
- Greeted guests with friendliness and professionalism
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sevastopol State University
Administrative Clerk
02.2021 - 10.2021
Job overview
- Managed daily office operations, including scheduling appointments and managing incoming calls
- Prepared and processed documents such as invoices, reports, memos and correspondence
- Performed data entry duties to update client information in databases
- Ensured compliance with applicable laws, regulations and policies of the organization
- Resolved customer complaints in a timely manner
- Provided administrative support to the executive team
- Leveraged office tools and equipment to copy and distribute forms, reports and correspondence
- Delivered messages and ran errands.
Education
Sevastopol State UniversitySevastopol, Crimea
Bachelor of Science: Physics
TAFE NSWSydney, Australia
High School Diploma
11.2023
Skills
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Scheduling
- Multi-Task Management
- Adaptive team player
- Inbound and Outbound Calling
- Data Entry
- Microsoft Office expertise
- In-store support
- Administrative Support
- Microsoft Outlook
- Computer Proficiency
- Problem-solving abilities
- High-energy attitude
- Clerical Support
Certification
- Working With Children Check
- Driving License
- Full stack web development (Udemy)
Accomplishments
- Third Place in the National Chemistry Competition
- First place in the History Competition among young scientists
- Third place in the National Math Competition
Languages
English
Russian
German
Chinese (Mandarin)
Activities
- Math
- Chess
- Mixed Martial Arts
- Programming
References
References available upon request.
Timeline
Academic Tutor
Air learners
01.2024 - Current
Gaming Attendant
Baulkham Hills Sport Club
11.2022 - 12.2023
Food and Beverage Attendant
Guzman Y Gomez
06.2022 - 11.2022
Food and Beverage Attendant
Mad Mex
02.2022 - 06.2022
Administrative Clerk
Sevastopol State University
02.2021 - 10.2021
Sevastopol State University
Bachelor of Science: Physics
TAFE NSW
High School Diploma