Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikita Vavilov

Nikita Vavilov

Melbourne

Summary

Professional with over 3 years of experience in sales, administrative support, and customer service. Proven ability to manage data effectively, resolve client inquiries, and achieve strong results in both in-person and remote settings. Expertise in analyzing customer requests to address issues promptly, with a focus on accurate documentation and product knowledge. Recognized for exceptional communication skills and consistently high customer satisfaction ratings.

Overview

4
4
years of professional experience

Work History

REMOTE ADMIN & CUSTOMER SERVICE SPECIALIST

Eastwood Solutions Group
07.2023 - 03.2024
  • Coordinated scheduling, email management, and high-volume data entry tasks
  • Managed CRM systems and maintained accurate customer records
  • Handled inquiries via email and phone with professionalism and care
  • Supported online customer engagement through virtual events and promos

SALES CONSULTANT

Landmark Investments Australia Pty Ltd
Melbourne
01.2022 - 01.2023
  • Tailored solutions and managed CRM for lead tracking and follow-ups
  • Maintained client retention via personalized communication
  • Built strong relationships and closed deals through strategic outreach
  • Boosted acquisition by 20% with outbound prospecting and nurturing

RETAIL SALES ASSISTANT

Adidas
Melbourne
01.2020 - 12.2021
  • Provided top-tier service in high-volume retail environment
  • Guided customers through activewear and footwear selections
  • Ensured merchandising displays met brand standards
  • Collaborated with team to exceed daily KPI targets

Education

Victorian Certificate of Education -

Reservoir High School
Melbourne, VIC
12-2022

Bachelor of Science - Business Management

RMIT University
Melbourne, VIC

Skills

  • Data entry and administration
  • CRM and Salesforce proficiency
  • Microsoft Office and Google Suite
  • Customer service and retail engagement
  • Visual merchandising strategies
  • Scheduling and email management
  • Remote collaboration skills

Languages

  • English
  • Russian
  • Ukrainian

Timeline

REMOTE ADMIN & CUSTOMER SERVICE SPECIALIST

Eastwood Solutions Group
07.2023 - 03.2024

SALES CONSULTANT

Landmark Investments Australia Pty Ltd
01.2022 - 01.2023

RETAIL SALES ASSISTANT

Adidas
01.2020 - 12.2021

Victorian Certificate of Education -

Reservoir High School

Bachelor of Science - Business Management

RMIT University
Nikita Vavilov