Summary
Overview
Work History
Education
Skills
Timeline
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Nikitha

Sydney,NSW

Summary

Driven professional with extensive experience as a Customer Service Representative at Coles Express, showcasing expertise in customer service and problem-solving abilities. Excelled in resolving high-stress situations, boosting loyalty and sales growth. Proven track record in team development and staff training, enhancing operational efficiency and service quality.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Coles Express
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Service Assistant

Costco Wholesale Corp
09.2022 - Current
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Contributed to inventory management by accurately counting and suggesting the stock arrangement in the department.

Customer Service Representative

Booster Juice
02.2023 - 03.2024
  • Handled stock in-store and maintained availability of stock for various business periods.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Followed all ethics regarding food safety for best customer experience while retaining customer loyalty.
  • Handled register, trusted with the cash safe and store key.
  • Trained new team members and maintained team rapport.

Education

Master of Science - Construction & Infrastructure Management

Swinburne University of Technology
Sydney, NSW
05.2024

Bachelor of Arts - Architectural And Building Technology

Sri Venkateswara College of Architecture
Hyderabad
06.2021

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Team Development

Staff Training

Quality Control

Sales expertise

Timeline

Customer Service Representative

Coles Express
06.2024 - Current

Customer Service Representative

Booster Juice
02.2023 - 03.2024

Service Assistant

Costco Wholesale Corp
09.2022 - Current

Master of Science - Construction & Infrastructure Management

Swinburne University of Technology

Bachelor of Arts - Architectural And Building Technology

Sri Venkateswara College of Architecture
Nikitha