Nikitha
Sydney,NSW
Summary
Driven professional with extensive experience as a Customer Service Representative at Coles Express, showcasing expertise in customer service and problem-solving abilities. Excelled in resolving high-stress situations, boosting loyalty and sales growth. Proven track record in team development and staff training, enhancing operational efficiency and service quality.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Express
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Assistant
Costco Wholesale Corp
09.2022 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Contributed to inventory management by accurately counting and suggesting the stock arrangement in the department.
Customer Service Representative
Booster Juice
02.2023 - 03.2024
- Handled stock in-store and maintained availability of stock for various business periods.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Followed all ethics regarding food safety for best customer experience while retaining customer loyalty.
- Handled register, trusted with the cash safe and store key.
- Trained new team members and maintained team rapport.
Education
Master of Science - Construction & Infrastructure Management
Swinburne University of Technology
Sydney, NSW05.2024
Bachelor of Arts - Architectural And Building Technology
Sri Venkateswara College of Architecture
Hyderabad06.2021
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Team Development
Staff Training
Quality Control
Sales expertise
Timeline
Customer Service Representative
Coles Express
06.2024 - Current
Customer Service Representative
Booster Juice
02.2023 - 03.2024
Service Assistant
Costco Wholesale Corp
09.2022 - Current
Master of Science - Construction & Infrastructure Management
Swinburne University of Technology
Bachelor of Arts - Architectural And Building Technology
Sri Venkateswara College of Architecture