Nikitha Bodhe
Melbourne,VIC
Summary
Dynamic Customer Service Supervisor at Coles Supermarkets, skilled in conflict resolution and team building. Enhanced customer satisfaction ratings through effective coaching and mentoring of staff. Expert in cash handling and customer relationship management, successfully resolving complex issues and fostering a positive service environment.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarkets
Broadmeadows, VIC
08.2023 - Current
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Adhered to all company policies related to cash handling processes.
- Adhered strictly to policies related to cash handling procedures.
Education
High School Diploma -
Dipolma In Business Management
Sydney, NSW01-2019
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Cash handling
- Customer relationship management
Languages
English
Professional
Telugu
Full Professional
Accomplishments
- Achieved average transaction times of under 2 minutes during peak periods, ensuring a high volume of customers were served efficiently.
- Recognized as the best supervisor for attending Skip Scan alerts in an average of under 25 seconds in assisted checkouts
References
References available upon request.
Timeline
Customer Service Supervisor
Coles Supermarkets
08.2023 - Current
High School Diploma -
Dipolma In Business Management