Nikitha De Zilva

• Maintain the accuracy of the patient diets aligned with doctor's orders by verifying meal plans and inputting data into the Buckeye system.
• Coordinate the daily meals and between kitchen staff and hospital wards to ensure timely and efficient meal delivery.
• Always maintain safe work practices, food safety regulations, and corporate guidelines.
• Work to enhance patients and warden's satisfaction by supplying friendly and efficient service during meal times.

Key Achievements -

• Ensured 100% accuracy of patient diets in line with doctors' orders, reducing dietary errors.
• Streamlined meal coordination between kitchen staff and wards, improving timely meal delivery and operational efficiency.
• Maintained strict adherence to food safety regulations and corporate guidelines, supporting a safe and hygienic environment.

• Performed end-to-end QA testing of the Internet Payment Gateway (IPG) system, ensuring smooth and secure onboarding of merchants for online businesses and corporate clients.
• Conducted merchant application onboarding reviews, validating compliance, functionality, and accuracy of submitted information.
• Identified, documented, and reported defects/bugs to the development team and verified fixes through re-testing.
• Coordinated with bank partners during the merchant approval process, providing technical clarifications and ensuring compliance with their review requirements.
• Acted as a bridge between customer support, merchants, and developers, investigating technical issues raised by merchants/customers and escalating them to developers for resolution.
• Delivered full-cycle testing (functional, regression, and UAT) for an internal project alongside the IPG system, ensuring high-quality product releases.
• Prepared test scenarios, test cases, and defect reports to maintain transparency and improve development quality.
• Collaborated closely with cross-functional teams to streamline onboarding workflows and improve system performance.

Key Achievements-

• Successfully streamlined the merchant onboarding QA process, reducing delays in bank approval.
• Played a major role in identifying and resolving technical issues in the IPG system, enhancing merchant experience.
• Ensured seamless coordination between banks, developers, and customer support, improving overall issue resolution efficiency.

• Trained on making predefined test cases under the guidance of senior QA engineers.
• Identified and logged defects with detailed reproduction steps and evidence for troubleshooting.
• Performed bank statement reconciliation, validating payment transactions against system records to ensure financial accuracy.
• Helped to Senior QA to maintain QA documentation and maintaining bug tracking documents
• Collaborated with QA engineers and developers to find out the bug tracking process.
• Helped in making and maintaining bug tracking documents.

( test plans, scenarios, and reports)

Key Achievements -

• Supported multiple testing cycles for ongoing projects, contributing to on-time product releases.
• Helped resolve mismatches during bank statement reconciliations, ensuring accurate financial reporting.

• Monitored financial transactions and payment activities within the IPG system to ensure data accuracy and mitigate discrepancies.
• Generated comprehensive reports summarizing reconciliation results, financial data, and transaction histories, providing actionable insights for stakeholders.
• Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.

Key Achievements-

• Ensured high accuracy of financial transactions within the IPG system, reducing errors and discrepancies.
• Delivered timely and insightful financial reports, aiding stakeholders in informed decision-making.

• Created engaging and informative content for blogs, digital platforms, and mobile applications, enhancing user engagement and digital presence.
• Provided relevant news and informational updates for mobile applications, ensuring content remained current and appealing to users.
• Developed content strategies aligned with brand guidelines, optimizing messaging for various digital channels.

Key Achievements -

• Increased user engagement and retention through consistent, high-quality content.
• Played a key role in shaping content workflows, enabling smoother publishing and faster updates.
• Recognized for creativity and attention to detail, ensuring content met both business and user needs.