Nikitha Pare
Mount Waverley,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shell Business Operations
Bangalore, India
09.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist
VSS International School
Bangalore, India
06.2017 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Education
B.Tech in Information Science -
Visvesvaraya Technological University
Bijapur, Karnataka, INDIA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Administrative Support
- Order Fulfillment
Certification
Masterclass on Heena Art
Heena Art, Cooking, Art & Crafts
I am well versed in traditional South Asian art of applying henna designs to the hands, feet, or arms for auspicious occasions
Cooking is one of my favourite hobbies (North & South Indian cuisine)
Languages
English
Professional Working
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Customer Service Representative
Shell Business Operations
09.2022 - 07.2023
Front Desk Receptionist
VSS International School
06.2017 - 11.2019
B.Tech in Information Science -
Visvesvaraya Technological University