Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NIKITHA SILAS

Customer Service/ Retail Assistant
Perth

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.

Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Superior work ethics

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

REGISTERED NURSE

FIONA STANLEY HOSPITAL
01.2021 - 09.2023
  • Managed care from admission to discharge.
  • Managed quality care for patients
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

REGISTERED NURSE/ ADMINISTRATOR

DUNCRAIG MEDICAL CENTRE
08.2018 - 08.2020
  • Collaborated effectively with medical and allied personnel to ensure coordinated and high quality patient care delivery. •
  • Fulfilled vital role at reception desk, efficiently managing enquiries and scheduling appointments, while maintaining professionalism and compassion in all interactions.
  • Demonstrated exceptional organisational skills in managing inventory and stocking ordered necessary equipment, ensuring readiness and availability of essential supplies.

SALES ASSISTANT

Cotton On Kids
06.2015 - 07.2018
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing retail outlet.
  • Provided exceptional customer service by assisting customers with enquiries, product selection, and ensuring overall satisfaction, maintaining high level of professionalism and courtesy at all times.
  • Managed sales orders efficiently, processing transactions accurately and promptly, while upholding company policies and procedures.
  • Collaborated effectively with team members to ensure smooth and efficient store operations, contributing to positive work environment and fostering teamwork and camaraderie.
  • Maintained clean and organized retail environment, ensuring easy navigation for customers.
  • Managed retail store communications, ensuring consistent messaging across all channels.
  • Designed visually compelling window displays that drove foot traffic for retail clients.

BAUBLE DESIGNER/Senior Sales Assistant

GM BALLS PERTH
12.2016 - 12.2016
  • Worked as bauble designer and senior sales assistant in December ( 2014/ 2015/ 2016)
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Executed personalized bauble designs utilizing advanced artistic techniques, ensuring high-quality craftsmanship and customer satisfaction.
  • Provided attentive customer service by assisting patrons with product selection, addressing inquiries, and overseeing processing of sales orders, maintaining professionalism and courtesy throughout interactions.
  • Proficiently operated cash register, accurately processing transactions, managing cash, and maintaining till floats in accordance with established procedures and protocols.

SALES ASSISTANT

BAKERS DELIGHT
11.2013 - 04.2014
  • Built rapport with repeat customers, fostering long-term loyalty to brand.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and weighed bakery department products.
  • Processed transactions accurately while maintaining high level of customer service.
  • Managed efficient cash register operations.
  • Collaborated with team members to achieve cohesive and efficient store environment.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

TRAINEE PHARMACY ASSISTANT

Ocean Reef Pharmacy
07.2013 - 01.2014
  • Shadowed senior team members to learn all related jobs and tasks.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided attentive customer assistance, addressing enquiries, and offering guidance on product selection to meet client needs.
  • Advised clients on product specifications and availability, conducting stocktaking activities, including ordering relevant inventory from warehouse, and organising stock in designated areas for optimal accessibility and inventory management.
  • Operated cash register with accuracy and integrity, managing cash transactions and till floats in compliance with operational standards and security protocols

Education

Bachelor of Science - Nursing

EDITH COWEN UNIVERSITY
Perth, WA
01.2015 - 01.2018

Skills

  • Administrative Expertise

  • Leadership & Team Management

  • Problem-Solving

  • Customer Service

  • Compliance & Policy Adherence

  • Inventory Management

  • Communication

  • Cultural Competence

  • Safety & Compliance

  • Organisation & Time Management

  • Interpersonal Skills

  • Computer Literacy

Additional Information

VOLUNTEER EXPERIENCE


  • CRADLE OF LOVE (TANZANIA) February 2020, provided compassionate care to infants and children ranging from 2.5 months to 4 years old. My responsibilities included ensuring their safety, comfort, and well-being in a nurturing environment.
  • RED FROGS WA Volunteered intermittently over several years, with last involvement during the 2021 school leavers event. Served as a team leader, offering assistance and support at various music festivals, public events, and end -of-school leavers’ celebrations.
  • NEW HOPE INDIA ORGANISATION FUNDRAISER May 2024 Helped organised a fundraising event to raise money for an organisation that supports young individuals with HIV, individuals with leprosy and supporting rural communities with health and living need

Timeline

REGISTERED NURSE

FIONA STANLEY HOSPITAL
01.2021 - 09.2023

REGISTERED NURSE/ ADMINISTRATOR

DUNCRAIG MEDICAL CENTRE
08.2018 - 08.2020

BAUBLE DESIGNER/Senior Sales Assistant

GM BALLS PERTH
12.2016 - 12.2016

SALES ASSISTANT

Cotton On Kids
06.2015 - 07.2018

Bachelor of Science - Nursing

EDITH COWEN UNIVERSITY
01.2015 - 01.2018

SALES ASSISTANT

BAKERS DELIGHT
11.2013 - 04.2014

TRAINEE PHARMACY ASSISTANT

Ocean Reef Pharmacy
07.2013 - 01.2014

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NIKITHA SILASCustomer Service/ Retail Assistant