Nikitha Vanumu
864 Blackburn Road, Clayton ,VIC
Summary
Customer Service Representative wanting to pivot into a different sector. Can confidently manage high volume workload in a fast paced environment. Pay attention to detail and would be good at documentation, as well as solving logistical problems. Keen to learn about inventory managements and carrier relations. I am great at fostering positive relationships with stakeholders through communication skills and active listening, which would be a great asset in this position.
Overview
3
3
years of professional experience
Work History
Retail Associate
Sunglass Hut
09.2023 - 01.2024
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Shift Manager
Domino's Pizza
08.2022 - 05.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Representative
7 Eleven Franchise
10.2020 - 05.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Welcomed customers,answered inquires, and provided product recommendations and assistance.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Masters - Information Technology
Monash University
Melbourne, VIC12.2021
Bachelors - Computer Science And Engineering
St. Martin's Engineering College
Hyderabad,India05.2019
Skills
- Task Delegation
- Product and Service Knowledge
- Product Merchandising and VM
- Customer Engagement
- Verbal and Written Communication
- Independent and Proactive worker
- Attention to detail
- Positive and Engaging Demeanor
- Customer service excellence
Timeline
Retail Associate
Sunglass Hut
09.2023 - 01.2024
Shift Manager
Domino's Pizza
08.2022 - 05.2023
Customer Service Representative
7 Eleven Franchise
10.2020 - 05.2022
Masters - Information Technology
Monash University
Bachelors - Computer Science And Engineering
St. Martin's Engineering College
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