Nikki Appleby
NSW
Summary
Reliable &dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
6
6
years of professional experience
Work History
Housekeeper
Cobar Carvan Park
07.2022 - Current
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Restocked room supplies such as facial tissues for personal touch with every job.
Kitchen Manager
Grand Hotel Cobar
04.2018 - 01.2020
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Maximized quality assurance by completing frequent line checks.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Checked and tested foods to verify quality and temperature.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Shop Assistant
Cobar Hot Bake
04.2017 - 04.2019
- Helped managers with daily checklists and last-minute requirements.
- Listened to customer needs and desires to identify and recommend optimal products.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Conducted demonstrations to highlight features and benefits of products.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Area Supervisor
J.o.s. Cleaning Quality Nsw
07.2017 - 04.2019
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Cobar High School
Cobar, NSW04.2003
Skills
- Lost and Found Management
- Hospitality Management
- Excellent Written and Oral Communication
- Quality Assurance
- Budget Controls
- Light Fixtures and Ceiling Fans
- Multitasking and Organization
- Control Inventory Costs
- Portion Standards
- Staffing and Sales Reporting
- Performance Improvement
- Team Leadership
- Workflow Optimization
- Quality Improvement
- Desktop Computers
- Document Control
- Motivate Staff
- Mentoring
- Payroll Administration
- Enforcing Safety Protocols
- Coaching and Mentoring
- Negotiation
- Excellent Communication
- Teambuilding
- Data Entry
- Critical Thinking
- Active Listening
- COVID-19 Safety Procedures
Timeline
Housekeeper
Cobar Carvan Park
07.2022 - Current
Kitchen Manager
Grand Hotel Cobar
04.2018 - 01.2020
Area Supervisor
J.o.s. Cleaning Quality Nsw
07.2017 - 04.2019
Shop Assistant
Cobar Hot Bake
04.2017 - 04.2019
Cobar High School