Nikki Aquino

• Picking, scanning and placing items into storage shelves in a fast and efficient manner.
• Maintaining a minimum rate of scanning and putting away items (around 300-500 items an hour).
• Placing items into the correct size shelves/slots/bins for storage.
• Keeping items in the storage bins organised.
• Utilising spatial self-awareness and promoting safety within the workplace.
• Keeping the work station clean and clutter-free.
• Following proper safety protocols, e.g. by wearing safety vests and steel-toe shoes when required.

Achievements

• Recognition for maintaining performance in the top 10% regarding both quality and productivity within day and night shift
• Offered role as a Learning Ambassador to support and train new-hires in Stow

• Offered training and support to keep team members motivated and working toward
  objectives.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Established clear expectations for employees, providing guidance when needed.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Developed strategies for problem solving and conflict resolution among team members.
• Maintained a positive work environment that promoted collaboration between team members.
• Created training materials and conducted group trainings on new processes or procedures.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

• Delivered exceptional service to every customer through active engagement, effective
  listening and well-developed interpersonal skills.
• Answered multi-line telephone with polite tone of voice to provide general information and
  answer inquiries.
• Built detailed knowledge on locations and points of interest to thoroughly answer guest
  questions.
• Remained aware of surroundings and secured cash to minimize loss potential.
• Took reservations from patrons by phone or online.
• Directed incoming calls and messages to appropriate staff or residents and transferred information or documents to customers through email or phone-call.