Nicole (Nikki) Arnold JP
FRENCHS FOREST,NSW
Summary
Strategic Business Partner | Collaborative Leadership | Communication | Emotional Intelligence | Project and Stakeholder Engagement | Champion for Administrators.
A results-driven, highly skilled and dedicated Executive Assistant with solid experience in C-Suite and Board support. As a strong communicator, my excellent interpersonal skills enable me to build and maintain positive working relationships with diverse groups of stakeholders and develop collaborative working relationships with C-Suite Executives and their broader teams. I am highly organised and pride myself on my ability to exceed expectations whilst maintaining high work standards, confidentiality and strong attention to detail. A team player with confidence, emotional intelligence, maturity and a positive outlook.
Overview
29
29
years of professional experience
Work History
Executive Assistant to the CEO and Executive General Manager – International, Strategy and Innovation
InvoCare
07.2022 - Current
- Understanding CEO and EGM objectives and prioritising deliverables strategically to best support their time
- Execution of all core Executive Assistant duties – email and diary management (both ‘gatekeeper’ and ‘gateway’ role), domestic and international travel, expense management, processing invoices, drafting and proof-reading professional correspondence, meeting management including agenda development, logistics and recording of all action items
- Management of a direct report utilising a collaborative and inclusive leadership style
- Board Paper management process and execution via Diligent
- Accelerating the CEO’s business and cultural vision; championing workplace culture and delivering projects
- Connecting key stakeholders across the company and driving high-leverage projects
- Influencing and building relationships with key stakeholders internally and externally as well as acting as a conduit for the CEO and other key stakeholders
- As an adjunct member of the Executive Leadership Team (ELT), coordinating and facilitating all ELT meetings including all-day offsites
- Researching, prioritising and following up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature
- Coordinating small and large-scale events and meetings (both onsite and offsite) whilst ensuring that ELT and/or Board are prepared for all attendances
- Proactively anticipating the needs of the CEO and EGM to help them stay focused on their projects by resolving operational and administrative issues before they arise
- Contributing to and being an integral member of the Administrative Support team ensuring the team is meeting the requirements of its stakeholders and achieving key priorities
- Handling confidential and sensitive information with discretion and tact
- Facilitating training and onboarding for incoming office staff
Executive Assistant
Trent Zimmerman MP, Federal Member for North Sydney
11.2018 - 06.2022
- Managing all aspects of the Member’s diary including responding to invitations and meeting requests, booking and co-ordinating detailed travel plans, flight and accommodation bookings and event arrangements
- Managing an active calendar of appointments and functions including communications with a wide range of parliamentary, party and committee stakeholders
- Preparing briefing packs, function briefing sheets, assistance with speeches and collating background information ahead of meetings and events
- Providing a high level of support to the Member during Parliamentary sitting weeks in Canberra
- Working with Ministerial office contacts on visits to the electorate
- Completing accurate travel and expense claims
- Event management and coordination of major electorate events
- Assistance with constituent issues and matters, serving the community
- Updated and maintained confidential databases and records
- Offering my services as a Justice of the Peace to the community.
- Undertaking any other administrative or office duties as directed by the Member
Executive Assistant to the General Manager and Mayor
Lane Cove Council
05.2015 - 11.2018
- Understanding the General Manager’s and Mayor’s objectives and prioritising deliverables strategically to best support their time
- Execution of all core Executive Assistant duties – email and diary management (both ‘gatekeeper’ and ‘gateway’ role); drafting correspondence, reports, memorandums, agendas and minutes; expense management; processing invoices; meeting management including agenda development and recording of all action items
- Accelerating the General Manager’s vision, championing workplace culture and delivering projects
- Screened phone calls, emails, mail and visitors to route and resolve information requests
- Connecting key stakeholders across the council and driving high-leverage projects
- Influencing and building relationships with key stakeholders internally and externally as well as acting as a conduit for the General Manager and other key stakeholders
- Receiving, evaluating and resolving complaints/enquiries on behalf of the Mayor and General Manager
- Council meeting paper management via Council’s electronic ‘Hub’
- Organisation of Citizenship Ceremonies, Civic Functions, ANZAC Day and Remembrance Day Services in addition to Special Events including catering
- Delivery of frontline customer service as part of Council's Virtual Call Centre
- Updating spreadsheets and creating presentations to support executives and boost team productivity
- Organising events, tours and inspections for Councillors and the Executive Team
- Communication with a variety of stakeholders: Councillors, Politicians, Community Groups, Project Managers and Media on behalf of the Mayor and General Manager
- Chair of the WH&S Committee, Fire Warden and Justice of the Peace offering my services to the community
Personal Assistant to the Principal and Chair of Council
Loreto Kirribilli
07.2007 - 04.2015
Personal Assistant (to the Principal) and College Registrar
St. Joseph’s Catholic College, East Gosford
05.2004 - 07.2007
Personal Assistant to the CEO
Kinetica Pty Ltd
05.2001 - 03.2004
Executive Assistant (to two Senior Partners) and Team Lead (6 EA’s)
Accenture
01.1998 - 03.2001
Personal Assistant (to Network Program Director) and Administration Manager
Network Ten Limited
11.1996 - 01.1998
Personal Assistant to the National Marketing Manager
QBE Insurance Limited
10.1994 - 11.1996
Skills
- Discreet and confident Executive Assistant who embodies a professional organisational image whilst representing C-Suite Executives to support service delivery
- Customer-oriented communicator with proven ability to network and build relationships whilst negotiating effectively and influencing outcomes with a diverse range of stakeholders
- Driven by a constant passion to learn
- Meticulous and task-orientated with proven experience in managing multiple competing priorities within time-sensitive environments
- Natural problem solver with the ability to work effectively in a deadline-driven environment both autonomously and as part of a team
- Proactive in driving a strong safety culture that promotes inclusivity and respect
References
- Mr Trent Zimmerman, Former Federal Member for North Sydney (until 21 May 2022), 0419 690 617
- Mrs Anna Dickinson, Principal, Loreto Kirribilli, 0417 760 616
Telephone
0410 439 291
Tertiary Education
Williams Business College (Advanced Business Diploma)
Secondary Education
St. Luke’s Grammar, Dee Why (Higher School Certificate)
Other Qualifications
Justice of the Peace (current – since 2001)
Hobbies And Interests
Reading, personal development (life-long learning), networking and spending time with family and friends.
Timeline
Executive Assistant to the CEO and Executive General Manager – International, Strategy and Innovation
InvoCare
07.2022 - Current
Executive Assistant
Trent Zimmerman MP, Federal Member for North Sydney
11.2018 - 06.2022
Executive Assistant to the General Manager and Mayor
Lane Cove Council
05.2015 - 11.2018
Personal Assistant to the Principal and Chair of Council
Loreto Kirribilli
07.2007 - 04.2015
Personal Assistant (to the Principal) and College Registrar
St. Joseph’s Catholic College, East Gosford
05.2004 - 07.2007
Personal Assistant to the CEO
Kinetica Pty Ltd
05.2001 - 03.2004
Executive Assistant (to two Senior Partners) and Team Lead (6 EA’s)
Accenture
01.1998 - 03.2001
Personal Assistant (to Network Program Director) and Administration Manager
Network Ten Limited
11.1996 - 01.1998
Personal Assistant to the National Marketing Manager
QBE Insurance Limited
10.1994 - 11.1996
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