Nikki Chester
Camden,NSW
Summary
Dynamic Receptionist with a proven track record at Smeaton Grange Learn to Swim, enhancing customer satisfaction through exceptional organizational and communication skills. Streamlined front desk operations by 30%, leveraging expertise in office management and client relations. Demonstrates a commitment to efficiency and a positive client experience.
Overview
2
2
years of professional experience
Work History
Receptionist
Smeaton Grange Learn to Swim
05.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Legal Administration -
TAFE NSW
2008
Bossley Park High School
Bossley Park NSW2007
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Document Management
- Clerical Support
- Calendar Management
- Office Management
- Bookkeeping
- Basic accounting
- Mail distribution
- Meeting Preparation
- Record preparation
- Spreadsheet tracking
- Business Administration
- Database Administration
- Attention to Detail
- Punctual and Reliable
- Appointment Scheduling
- Bank Deposits
- Bookkeeping Support
Timeline
Receptionist
Smeaton Grange Learn to Swim
05.2022 - 12.2023
Legal Administration -
TAFE NSW
Bossley Park High School
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