Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Nikki Chester

Camden,NSW

Summary

Dynamic Receptionist with a proven track record at Smeaton Grange Learn to Swim, enhancing customer satisfaction through exceptional organizational and communication skills. Streamlined front desk operations by 30%, leveraging expertise in office management and client relations. Demonstrates a commitment to efficiency and a positive client experience.

Overview

2
2
years of professional experience

Work History

Receptionist

Smeaton Grange Learn to Swim
05.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

Legal Administration -

TAFE NSW
2008

Bossley Park High School
Bossley Park NSW
2007

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Office Administration
  • File Management
  • Administrative Support
  • Mail handling
  • Document Management
  • Clerical Support
  • Calendar Management
  • Office Management
  • Bookkeeping
  • Basic accounting
  • Mail distribution
  • Meeting Preparation
  • Record preparation
  • Spreadsheet tracking
  • Business Administration
  • Database Administration
  • Attention to Detail
  • Punctual and Reliable
  • Appointment Scheduling
  • Bank Deposits
  • Bookkeeping Support

Timeline

Receptionist

Smeaton Grange Learn to Swim
05.2022 - 12.2023

Legal Administration -

TAFE NSW

Bossley Park High School

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Nikki Chester