Overview
Work History
Timeline
Generic

Nikki Cook

Melbourne,VIC

Overview

10
10
years of professional experience

Work History

Duty Manager

Royal Oak Hotel
11.2022 - Current

Store Manager

Under Armour
11.2021 - 09.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managing all emails including sending/ directing communication to correct department, replying in a timely manner and adhering to deadlines.
  • Rostering staff to ensure sufficient coverage depending on day and sale period, sending off timesheets to HR department, and reviewing any variations of shift times or contracted hours vs hours worked.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Updating figures and data daily and weekly to Dropbox, including end of day and end of week sales summaries to relevant Department Managers.
  • Liaising closely with area managers and department heads to report feedback, take directions and assist with successful operating of the store.
  • Adhering to regular time frames for all tasks including admin bases, operational and stock related.
  • Inventory Management, orders and upkeep, including stationary orders, quarterly stocktake, relaying stock needs to merchandise departments and weekly rotation of stock within the store.

Sales Assistant/ Assistant Store Manager

Under Armour
07.2019 - 11.2021
  • Greeting customers upon entry to the store, offering assistance to find products, sizes and alternatives using product knowledge.
  • Established rapport with customers using active listening and interpersonal skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size and colour.
  • Working alongside a team to meet targets and complete tasks throughout shift.
  • Assisting the store manager in the day to day running of the store.
  • Opening and closing the store including balancing tills and cash at beginning and end of each day.

Waitress and Bar Attendant

Royal Oak Hotel
06.2016 - 03.2020
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Seating Customers, Taking orders and running food to tables.
  • Processing orders and payments through POS system.
  • Opening and closing procedures for Bistro and Bar, as well as general cleaning throughout shift.

Gaming and TAB Attendant

Royal Oak Hotel
06.2016 - 03.2020
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Balancing figures and cash at beginning and end of each shift.
  • Cash handling and POS payments including cash, eftpos and writing cheques.

Salon Assistant

IXI:Z Hair Salon
10.2013 - 02.2018
  • Greeting customers, seating them and setting up station ready for hair stylist.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Restocking shelves and keeping track of inventory, as well as ordering stock when needed.
  • Responsible for keeping all work areas, client stations and equipment clean and sanitized.

Timeline

Duty Manager

Royal Oak Hotel
11.2022 - Current

Store Manager

Under Armour
11.2021 - 09.2022

Sales Assistant/ Assistant Store Manager

Under Armour
07.2019 - 11.2021

Waitress and Bar Attendant

Royal Oak Hotel
06.2016 - 03.2020

Gaming and TAB Attendant

Royal Oak Hotel
06.2016 - 03.2020

Salon Assistant

IXI:Z Hair Salon
10.2013 - 02.2018

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Nikki Cook