Nikki Cunningham
Atherton,Queensland
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organisation and public.
Overview
27
27
years of professional experience
Work History
Product Sales Specialist
FnqHub
05.2023 - Current
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Selected correct products based on customer needs, product specifications and applicable regulations
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Self Employed
Nikki X
01.2018 - Current
- Trading Forex, Crypto Currency, High Ticket Affiliate Marketing, Online Brand Building
OFFICE ADMINISTRATOR
ROCKTRANS
01.2021 - 05.2024
- Data entry of a wide variety of records including compliance, Professional handling of sensitive and confidential information, Using a variety of different software programs, Report preparation and archiving, Understanding KPI’s by maintaining current record keeping, Preparing work sheets for employees and closing them off, Understanding of ethics and procedures of Transport Operations, Respond and liase with clients, employees and other corporations within the transport industry, Perform clerical duties and all aspects of administration duties, Implement Work Health and Safety procedures including dangerous goods
SERVICE ADVISOR/WARRANTY CLERK
REDDING MOTORS
01.2018 - 01.2019
- Greeting customers and directing them to an available technician, Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs, Answering customer questions about service outcomes and consulting with technicians when necessary, Informing customers about potential cost savings and warranty protections, Assisting customer with deciding to fix their car through the dealership's shop or trading vehicle in, Overseeing and managing the service center's scheduling and workflow, Informing customers of changes in service or when their vehicle is ready to be picked up, Ensuring that documents are accurate and well maintained, Keeping up to date with company announcements and factory recalls, Organising and maintaining customer and service records, Maintain good relationships with clients, Liaising with manufacturers, Negotiating deals on behalf of customers and organisation's
PARTS INTERPRETER
REDDING MOTORS
01.2017 - 01.2018
- Interpret customer’s parts requirements, at the counter and over the phone, Provide advice regarding parts specifications to customers, Source and order parts, Raise purchase orders, prepare quotes and invoicing, Liaise with the Service department, Organise and plan work so that it is done effectively, efficiently and by our high work standards, Liaising with the technicians for supplying parts for service and repairs, Conduct audits on parts, Being responsible for ordering parts for customers from other repair shops and the workshop, Maintaining a great working relationship with all customers and distributors
ADVERTISING ACCOUNT MANAGER
NEWS CORP
01.2015 - 01.2017
- Creating a portfolio of client accounts and monitoring the ongoing activities related to them, Managing, reviewing progress and delivering the client’s advertisement projects, Conducting meetings with the clients as well as informing them about the current work status of their projects, Generating relationships with new clients and maintaining and nurturing business relationships with existing clients., Identifying accounts whose revenue may be shrinking to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained, Negotiating timescales and budgets for both myself the team and clients, Report writing, Liaise with the Service department, Organise and plan work so that it is done effectively, efficiently and by our high work standards, Liaising with the technicians for supplying parts for service and repairs, conduct audits on parts, Responsible for ordering parts for customers from other repair shops and the workshop, Maintaining a great working relationship with all customers and distributors
MANAGER
FAR NORTHERN AGISTMENT TRUST
01.2008 - 01.2015
- All responsibilities of managing a successful Horse Stud, Managing a successful Wood Shaving business, Updated customer orders from start to finish in an accurate and timely manner, Directed and coordinated marketing activates and polices to promote products and services, Managed and reviewed filing and office systems, Promptly responded to inquiries and requests from perspective customers, Reviewed sales and activity reports to measure productivity and meet company performance targets , Built relationships with customers and the community to establish long term business growth, Staff delegating and training on operating procedures and company services, Managed business finances, XERO, MYOB incl
- Wages and invoicing and BAS, Effective liaising between customers and internal department
SERVICE ADVISOR
JOHN COLE TOYTA
01.2006 - 01.2008
- Effectively liaised with service customers and team the team of technicians, Process all service department repair orders, Obtain authorizations for service repairs, Maintain an efficient filing system for the service, Compile daily reports on the service department performances, Take bookings for the service center, Generate inactive customer reports daily, Provide accurate service quotes for servicing and repairs, Conduct post service follow up of customers, Process all warranty claims, Maintain and accurate warranty claims register, Follow up all claims to ensure full payment, Carry out monthly audit of warranty system
MANAGER
IN2MOBILES
01.2002 - 01.2004
- Management duties, Staff roster, ordering stock, Store merchandising, dealing with customer complaints, Working towards a budget, Banking, Stocktaking, All areas of customer service
FRONT DESK FOR HEAD OFFICE
IN2MOBILES
01.1998 - 01.2000
- Operation of telephone system, ordering of all office supplies, Telephone skills, collaborated all interstate and local deliveries, Organizing and liaising with other staff to meet crucial deadlines, Using several computer programs to complete work
Education
Victorian Certificate of Education -
Ballarat and Clarendon College
Certificate of Travel and Tourism - undefined
Australian College of Travel and Tourism
Toyota Warranty Training - undefined
Toyota Parts and Service Training - undefined
Certificate III in Business Administration - undefined
Holden Parts Training - undefined
Holden Guild of Excellence – Service Advisor - undefined
Holden Complete Care Achiever Award - undefined
Skills
- All aspects of management, sales and administration
- Extensive knowledge of a variety of computer and software programs
- Committed to superior customer service
- Well-developed oral and written communication skills
- Experience in communicating with culturally and socio-economically diverse people
- Strong interpersonal skills including conflict resolution
- Proven ability to lead a team to successfully meet targets and budgets
- CRM proficiency
- Account Management
Timeline
Product Sales Specialist
FnqHub
05.2023 - Current
OFFICE ADMINISTRATOR
ROCKTRANS
01.2021 - 05.2024
Self Employed
Nikki X
01.2018 - Current
SERVICE ADVISOR/WARRANTY CLERK
REDDING MOTORS
01.2018 - 01.2019
PARTS INTERPRETER
REDDING MOTORS
01.2017 - 01.2018
ADVERTISING ACCOUNT MANAGER
NEWS CORP
01.2015 - 01.2017
MANAGER
FAR NORTHERN AGISTMENT TRUST
01.2008 - 01.2015
SERVICE ADVISOR
JOHN COLE TOYTA
01.2006 - 01.2008
MANAGER
IN2MOBILES
01.2002 - 01.2004
FRONT DESK FOR HEAD OFFICE
IN2MOBILES
01.1998 - 01.2000
Victorian Certificate of Education -
Ballarat and Clarendon College
Certificate of Travel and Tourism - undefined
Australian College of Travel and Tourism