Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Dettmer

Scarborough,QLD

Summary

Reliable front desk re well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Work For Self / NDIS
04.2023 - 07.2025
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Front Desk Hotel Receptionist

Annexe Appartments
05.2022 - 12.2022
  • Experienced with RSM
  • General office duties, including correspondence, emails, filing, invoicing and switchboard, to ensure the smooth running of the reception area
  • Check-In/Check-Out Guests
  • Reconciling Daily Cash Transactions against the EFTPOS terminal
  • Providing a friendly, welcoming and efficient service to all guests
  • Build and maintain ongoing relationships with our Guests
  • Respond accordingly to all requests, inquiries and complaints during the Guests stay.

Assistant Motel Manager/Cleaner

PETRIE MILL MOTEL
01.2020 - 12.2021
  • Highly experienced in using Guest Point software
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Built relationships with customers to increase likelihood of repeat business
  • Engaged with customers in a sincere and friendly manner
  • Deal with customer's complaints and concerns
  • Purchase supplies from outside vendors
  • Inspect entire motel for cleanliness and attractive appearance
  • Coordinating and administering front-office duties.

Personal Care Assistant

GYMPIE RESIDENTIAL CARE
09.2017 - 02.2018
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship
  • Transported clients to and from medical appointments with safety and efficiency
  • Cleaned residences and care areas to ensure comfort and safety of each client
  • Monitored clients' overall health and well-being and noted any significant changes
  • Assisted patients with eating, bathing, dressing, hygiene, grooming, domestic assistance and social support
  • Provided all daily living tasks to enhance quality of life for elderly patients.

Business Owner/ Office Manager

HELLTOWN BROTHERS EARTHMOVING
11.2014 - 02.2018
  • Prepare payment summaries for employees
  • Highly Experience in using MYOB AccountRight software
  • Ordering office supplies
  • Managing payroll, providing and printing pay slips
  • Processing data
  • Organization of filling systems
  • Ensure all items are invoiced and paid on time
  • Hands on experience with office machines (eg
  • Fax machines, printers)
  • Examining bank statements and reconciling them through MYOB
  • Keeping an eye on incoming payments from accounts receivable and outgoing.

AIN (Assistant in Nursing)

WESLEY MISSION - Gympie QLD
09.2012 - 11.2015
  • Home Care provider
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Took and recorded patients' temperature, pulse and blood pressure
  • Assisted patients with daily functions
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
  • Cleaned residences and care areas to ensure comfort and safety of each client
  • Assisted patients with bathing, dressing, hygiene, grooming, domestic support, social support
  • Assisted residents with dressing, feeding, lifting and transferring.

Sales Assistant

SOUTHSIDE STORE/POST OFFICE
06.2009 - 12.2012

Childcare Assistant/ Group Leader

ABC CHILDCARE CENTRE
01.2007 - 05.2008

Childcare Assistant

KITIWAH PLACE EARLY LEARNING CENTRE
06.2006 - 01.2007

Customer Service

GYMPIE PET SUPPLIES - Gympie QLD
03.2005 - 05.2006

Childcare Assistant

KIDS BIZZ
08.2002 - 10.2004

Service Station Attendant

AMPOL AMAROO
07.2001 - 08.2002

Education

Certificate III - Medical Administration & Terminology

Course Academy
Online
04.2026

Skills

  • Daily living support
  • Presentation Design
  • Emotional Support
  • Account Reconciliation
  • Administrative Management
  • Problem-solving abilities
  • Complaint Handling
  • Front Desk Operations
  • Guest accommodations
  • Payment Processing
  • Guest Services
  • Computer Skills
  • Independent living support
  • Personal care
  • Medication organization
  • Hygiene assistance
  • Reservation Management
  • Complaint Handling
  • Front Desk Operations
  • Guest accommodations
  • Payment Processing
  • Guest Services
  • Computer Skills

Certification

Aged Care

Child Care

Timeline

Disability Support Worker

Work For Self / NDIS
04.2023 - 07.2025

Front Desk Hotel Receptionist

Annexe Appartments
05.2022 - 12.2022

Assistant Motel Manager/Cleaner

PETRIE MILL MOTEL
01.2020 - 12.2021

Personal Care Assistant

GYMPIE RESIDENTIAL CARE
09.2017 - 02.2018

Business Owner/ Office Manager

HELLTOWN BROTHERS EARTHMOVING
11.2014 - 02.2018

AIN (Assistant in Nursing)

WESLEY MISSION - Gympie QLD
09.2012 - 11.2015

Sales Assistant

SOUTHSIDE STORE/POST OFFICE
06.2009 - 12.2012

Childcare Assistant/ Group Leader

ABC CHILDCARE CENTRE
01.2007 - 05.2008

Childcare Assistant

KITIWAH PLACE EARLY LEARNING CENTRE
06.2006 - 01.2007

Customer Service

GYMPIE PET SUPPLIES - Gympie QLD
03.2005 - 05.2006

Childcare Assistant

KIDS BIZZ
08.2002 - 10.2004

Service Station Attendant

AMPOL AMAROO
07.2001 - 08.2002

Certificate III - Medical Administration & Terminology

Course Academy
Nikki Dettmer