Nikki Duffield
Windsor,Vic
Summary
I am a graduated occupational therapist from
the University of South Australia, who possesses strong interpersonal skills, effective at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Throughout my employment history my managers commented on my ability to demonstrate proficiency in client assessment, time management, therapy-program design and implementation. They comment on my ability to be a tone setter, and naturally have people skills.
I am an enthusiastic team player deeply committed to
delivering high quality of service for clients, their families and dedicated to achieving superior outcomes while participating as a member of a multidisciplinary
team.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Team Leader, Occupational Therapist
Zanda Speech
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Utilized standardized assessments to evaluate client progress, informing adjustments to treatment plans accordingly for optimal outcomes.
- Continuously expanded professional knowledge through attending conferences, workshops, and webinars to stay current on the latest advancements in pediatric occupational therapy.
- Supported the transition from early intervention services to school-based services by collaborating with multidisciplinary teams and families throughout the process.
- Enhanced communication between parents and school staff by providing detailed progress reports and collaborating in IEP meetings.
- Reduced classroom barriers for students with disabilities by collaborating with teachers to modify materials or implement accommodations.
- Facilitated successful transition of clients from therapy services into community programs or extracurricular activities by connecting families with relevant resources and supports.
- Developed a strong rapport with clients, fostering a positive therapeutic environment conducive to growth and progress in treatment objectives.
- Promoted greater independence for children with special needs by teaching self-care tasks such as dressing, eating, and grooming.
- Strengthened parent involvement in therapy sessions by offering education on techniques to support their child''s development at home.
- Implemented creative problem-solving methods to address complex cases involving multiple diagnoses or comorbid conditions in pediatric clients.
- Facilitated improved handwriting skills for students through targeted interventions and adaptive equipment recommendations.
- Increased children''s participation in daily activities by addressing sensory processing challenges through tailored sensory integration strategies.
- Optimized clinic efficiency by maintaining accurate documentation, managing caseloads effectively, and adhering to regulatory guidelines.
- Navigated diverse family situations sensitively, incorporating cultural considerations into treatment plans when appropriate to optimize results.
- Improved children''s fine motor skills by implementing individualized therapy plans and utilizing evidence-based interventions.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
- Coordinated interventions with multidisciplinary treatment team.
- Provided clinical services to clients with various physical, mental and emotional impairments.
Occupational Therapist
Asset Therapy
03.2023 - 11.2023
- Adapted therapeutic approaches based on cultural and linguistic needs of the client population.
- Assessed physical, mental and vocational statuses of clients to develop rehabilitation plans.
- Educated patients and families to help understand disease process, injury and limitations.
- Provided emotional support to patients adjusting to new cognitive and physical limitations.
- Performed sensory integration activities using various tools such as swings, balls, sand trays.
- Reported progress notes documenting patient's response to intervention and updated treatment plans accordingly.
- Appeared for shifts promptly, maintained mindset of learning and applied strong attention to detail.
- Implemented therapeutic exercises, modalities, and activities to improve motor performance skills.
- Set up treatment rooms and restocked facility supplies.
- Used occupational histories to create occupational profiles to guide client-centered care.
- Recommended changes in patients' work or living environments to remain consistent with needs and capabilities.
- Utilized computer programs to help clients improve decision-making, abstract reasoning and memory skills.
- Worked with interdisciplinary teams to provide comprehensive treatment and support.
- Selected effective treatment plans in line with personal goals for home, school, or work life.
- Participated in weekly clinical meetings to discuss case management strategies and review patient outcomes.
- Promoted maximum independence by selecting and constructing therapies according to individual's physical capacity and interest.
- Adjusted treatment plans based on in-progress evaluations and patient satisfaction.
- Collaborated with interdisciplinary team members to ensure optimal patient care.
- Conducted home visits to administer occupational therapy sessions to patients.
- Observed and documented patients' progress, attitude and behavior to maintain client records.
- Completed referrals for other disciplines and agencies to address comprehensive needs of patients.
- Assisted with community re-integration activities such as job coaching and transportation services.
- Encouraged family involvement in the rehabilitation process through education sessions.
- Developed treatment plans based on assessment findings and patient goals.
- Collaborated with internal and external multidisciplinary team to generate effective interventions.
- Administered standardized tests to measure cognitive functioning levels.
Team Manager
Helping Heroes Rehabilitation
05.2021 - 03.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supported HR staff with recruiting and retaining high-performing talent.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created and managed budgets for travel, training and teambuilding activities.
- Produced thorough, accurate and timely reports of project activities.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Developed initiatives designed to improve employee engagement levels; organized events such as potlucks or outings.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Led regular team meetings to communicate current business trends and relevant updates.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coached team for success by using corrective action processes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Recruited and trained new employees to meet job requirements.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily workloads and workflow for smooth operations.
- Initiated training sessions and coached employees to develop effective staff.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Leader
Helping Heroes Rehabilitation Services
03.2018 - 05.2021
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Facilitated communication between cross-functional teams within the organization.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Occupational Therapist
APM
09.2014 - 03.2018
- Adjusted treatment plans based on in-progress evaluations and patient satisfaction.
- Observed and documented patients' progress, attitude and behavior to maintain client records.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Monitored client outcomes by tracking performance data against established benchmarks.
Personal Carer
Northern Care
01.2007 - 08.2015
- Provided personal care and support to clients with a range of physical and mental health needs.
- Supported bathing, dressing and personal care needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Followed safe lifting and transferring techniques to transport residents.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients in maintaining an active lifestyle by accompanying them on walks outdoors.
Education
Responsible Service of Alcohol Program - Liquor Control Victoria
CTA Training Specialists
01-2024
Bachelor of Science - Occupational Therapy
University of South Australia
03-2014
Skills
- Workflow Planning
- Outcome Planning
- Dedicated Team Player
- Professional and Polished Presentation
- Strong Interpersonal Skills
- Time Management
- Report Writing
- Expense Reporting
- Quality Assurance
- Data Entry
- Scheduling
- Database Management
- Workflow Optimization
- Multitasking and Prioritization
- Empathetic
- Good initiative
- Collaborative
- Committed
- Reliable
- Hard working
- Adaptive to changing environments
- Analytical & Observant
- Enthusiastic
- Practical & Resourceful
- Compassionate
- Positive & encouraging
- Motivated
Timeline
Team Leader, Occupational Therapist
Zanda Speech
03.2024 - Current
Occupational Therapist
Asset Therapy
03.2023 - 11.2023
Team Manager
Helping Heroes Rehabilitation
05.2021 - 03.2023
Team Leader
Helping Heroes Rehabilitation Services
03.2018 - 05.2021
Occupational Therapist
APM
09.2014 - 03.2018
Personal Carer
Northern Care
01.2007 - 08.2015
Responsible Service of Alcohol Program - Liquor Control Victoria
CTA Training Specialists
Bachelor of Science - Occupational Therapy
University of South Australia
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