Nikki Elliott
Melbourne,VIC
Summary
Dynamic professional with extensive experience in customer service and relationship building, notably as a Restaurant Manager at Borsch, Vodka and Tears and Repeat Offender. Proven ability to enhance client satisfaction through active listening and effective complaint handling. Skilled in staff training and household management, ensuring exceptional service and operational efficiency.
Professional caregiver with strong track record of fostering safe, nurturing environments for children. Adept at supporting developmental milestones and creating engaging, educational activities. Known for effective collaboration with parents and adapting to meet changing needs. Reliable, patient, and skilled in managing multiple responsibilities while ensuring optimal care and well-being.
Overview
12
12
years of professional experience
Work History
Private Nanny Part Time
Taryn and Christian Bell
11.2023 - Current
- Researched age-appropriate games and crafts to stimulate creativity and learning.
- Assisted with household tasks including meal preparation and light housekeeping duties.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Freelance Makeup Artist
Self Employed
03.2013 - Current
- Delivered exceptional makeup services for diverse clients, enhancing overall satisfaction and repeat business.
- Collaborated with photographers and stylists to achieve desired looks for photo shoots and fashion shows.
- Trained junior artists on makeup application techniques, product knowledge, and client interaction skills.
- Developed customized makeup plans based on individual client needs, preferences, and skin types.
- Implemented sanitation protocols to ensure compliance with health and safety regulations in all applications.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Restaurant Manager
Repeat Offender/Rufio
08.2020 - 09.2023
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Managed inventory control processes, optimizing stock levels to minimize waste and enhance profitability.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Scheduled staff shifts effectively, balancing labor costs with service demands during peak hours.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Caterer
Urban Entertaining
01.2017 - 12.2021
- Maintained cleanliness and organization of kitchen and serving areas during events.
- Trained new staff on catering procedures and safety standards for food handling.
- Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.
- Demonstrated flexibility in accommodating last-minute changes, contributing to seamless events and satisfied clients.
- Increased repeat business by consistently providing exceptional customer service and maintaining strong professional relationships with clients.
- Streamlined communication between kitchen and service staff for smoother event execution, reducing errors and ensuring a cohesive dining experience for guests.
- Enhanced overall guest experience through detailed attention to presentation aesthetics, creating visually appealing food displays that showcased culinary craftsmanship.
Restaurant Manager
Borsch, Vodka and Tears
02.2014 - 11.2019
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Enforced health and safety regulations, ensuring compliance with local laws and industry standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Associate's Degree - Early Childhood Education And Care
Christchurch Polytechnic Institute of Technology
Christchurch, New ZealandCertificate I - Teaching English To Speakers of Other Languages
ITTT International TESL And TEFL Training
OnlineDiploma - Makeup Artistry
Australian Academy of Makeup
Melbourne, VICSkills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Household management
- Language skills
- Customer service
- Active listening
- Staff training
- Complaint handling
- Microsoft Excel
- Payment processing
Timeline
Private Nanny Part Time
Taryn and Christian Bell
11.2023 - Current
Restaurant Manager
Repeat Offender/Rufio
08.2020 - 09.2023
Assistant Caterer
Urban Entertaining
01.2017 - 12.2021
Restaurant Manager
Borsch, Vodka and Tears
02.2014 - 11.2019
Freelance Makeup Artist
Self Employed
03.2013 - Current
Associate's Degree - Early Childhood Education And Care
Christchurch Polytechnic Institute of Technology
Certificate I - Teaching English To Speakers of Other Languages
ITTT International TESL And TEFL Training
Diploma - Makeup Artistry
Australian Academy of Makeup
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