Nikki Fannin
Byron Bay,NSW
Summary
Detail-oriented and proactive Operations Coordinator with a strong background in inventory management and order fulfillment. Committed to delivering exceptional customer service and optimizing workflow to drive business success.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Thrills Co
Byron Bay, NSW
07.2022 - Current
- Coordinated daily store operations to ensure efficient workflow and customer service.
- Create and upload the Daily Order Replen to be picked and packed from our warehouse.
- Managed inventory levels using retail management software for optimal stock control.
- Assisted in staff training to enhance team performance and customer engagement skills.
- Developed scheduling plans to ensure adequate coverage during peak hours and events.
- Implemented visual merchandising standards to create appealing product displays and layouts.
- Monitored sales trends and provided feedback for inventory adjustments and promotions.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Conducted daily store operations, including opening and closing procedures.
- Investigated discrepancies between actual inventories and book inventories.
- Ensured that all health and safety regulations were being followed at all times by team members.
- Provided training and guidance to new retail employees on operational processes.
- Created weekly reports on store performance, including any areas of improvement or potential risks.
- Monitored store performance metrics such as sales volume, average sale amounts, and customer satisfaction ratings.
- Reviewed customer feedback to develop strategies for improving store operations.
US Dispatch & Wholesale Coordinator
Thrills
Byron Bay , NSW
07.2022 - 01.2024
- Coordinated order processing and fulfillment for wholesale clients.
- Managed inventory levels to ensure product availability and accuracy.
- Maintained relationships with vendors to support supply chain efficiency.
- Processed purchase orders and tracked shipments for timely delivery.
- Worked closely with accounting department to monitor accounts payable and receivable activity.
- Prepared documents such as purchase orders, change requests, contract amendments and payment authorizations.
- Coordinated with internal departments to ensure timely shipments of goods to customers.
Wholesale Order Manager
Stone and Wood Brewing
Byron Bay , NSW
05.2018 - 07.2022
- Managed order processing for multiple products across various distribution channels.
- Collaborated with sales and production teams to streamline order management processes.
- Developed relationships with suppliers to improve communication and order accuracy.
- Identified opportunities for process improvement within the ordering system.
- Responded promptly to customer inquiries regarding product availability, pricing, delivery times and other related issues.
Warehouse Manager
Elk
Melbourne, Vic
02.2012 - 09.2018
- Supervised daily warehouse operations and ensured efficient workflow management.
- Trained and mentored staff on safety protocols and operational procedures.
- Coordinated inventory management and maintained accurate stock records.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Oversaw shipping and receiving processes to ensure timely order fulfillment.
- Managed equipment maintenance schedules to minimize downtime in operations.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
Education
Bachelor of Tourism Management - Tourism And Travel Management
Tauranga Girls College - NZ
11-2015
Skills
- Order processing
- Retail software
- Inventory management
- Supply chain logistics
- Customer engagement
- Effective communication
- Team leadership
- Training development
- Conflict resolution
- Customer service
- Operational efficiency
- Multitasking and organization
Timeline
Operations Coordinator
Thrills Co
07.2022 - Current
US Dispatch & Wholesale Coordinator
Thrills
07.2022 - 01.2024
Wholesale Order Manager
Stone and Wood Brewing
05.2018 - 07.2022
Warehouse Manager
Elk
02.2012 - 09.2018
Bachelor of Tourism Management - Tourism And Travel Management
Tauranga Girls College - NZ