Nikki Fitzgerald
Coffs Harbour
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Senior Governance Officer
Families and Participation Division
12.2024 - Current
- Ensured compliance with bilateral agreements for cross-agency partnerships
- Managed internal and external stakeholder engagement and cultivated ongoing relationships and communications
- Provided advice on corporate governance matters to senior management teams
- Created and implemented risk management frameworks to ensure compliance with relevant regulations
- Organised regular meetings with stakeholders to discuss governance issues
- Prepared briefing papers on cross-agency risks and issues for executive committees.
- Advocated for corporate social responsibility initiatives across all departments.
- Identified areas where improvements could be made in terms of corporate governance practices.
- Developed, maintained and monitored a range of corporate governance policies and procedures.
- Reviewed and updated bilateral agreements and arrangements supporting cross-agency partnerships
- Assisted in the review and preparation of internal controls systems for risk reporting purposes.
- Audited existing processes to ensure they are up-to-date with current legislation.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Complex Assessment Officer
Smart Centre Operations
07.2024 - 12.2024
- Monitored progress of applications through all stages of the assessment process.
- Investigated complaints regarding assessment outcomes, conducted reviews where appropriate and proposed resolutions.
- Assessed applications and supporting documents for eligibility and compliance with relevant policies.
- Maintained accurate records of assessments in accordance with organisational procedures.
- Created assessment reports to document decisions and recommendations to management.
- Reviewed complex cases, identified issues and provided advice on potential solutions.
- Participated actively in team meetings by providing feedback on current processes or suggesting new ideas.
- Provided guidance to customers on the application process and relevant legislation and policies.
- Developed strategies to ensure efficient processing times while maintaining quality standards.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers through phone conversations.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certificate IV in Communication
TAFE NSW
NSW06-2004
Advance Diploma of Travel And Tourism
TAFE NSW
NSW12-1993
High School Diploma -
Hunters Hill High School
Sydney, NSW12-1991
Skills
- Corporate governance
- Risk management
- Stakeholder engagement
- Regulatory compliance
- Process improvement
- Creative solutions
- Leadership
- Multitasking
- Relationship building
References
References available upon request.
Timeline
Senior Governance Officer
Families and Participation Division
12.2024 - Current
Complex Assessment Officer
Smart Centre Operations
07.2024 - 12.2024
Certificate IV in Communication
TAFE NSW
Advance Diploma of Travel And Tourism
TAFE NSW
High School Diploma -
Hunters Hill High School
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