Summary
Overview
Work History
Education
Timeline
Generic

Nikki Geard

Port Adelaide,SA

Summary

A friendly, hardworking, and reliable employee with a track record of consistently achieving targets and thriving in challenging environments. Extensive experience in customer service and business management across various industries, prioritizing excellent customer service in every role. Well-presented with high levels of professionalism and excellent communication skills to relate well to individuals from all walks of life.

Overview

27
27
years of professional experience

Work History

Customer Service Representative & Tourism Guide

Martindale Hall at Mintaro
09.2019 - Current
  • Sole charge and custodial live-in position
  • A self-management role that requires a commitment to punctuality, exceptional organisation skills, and dedicated attitude to the role
  • I have enjoyed the high levels of customer interaction during my time in this role, and ensuring the customers' tourism experience is both informative, friendly and memorable
  • Deliver exceptional customer service, resolving inquiries promptly to ensure customer satisfaction
  • Maintaining the cleanliness of the Hall to support a welcoming environment for visitors
  • Create inviting retail displays that showcase products and promote sales
  • Lead tourism-related activities, providing customers with a recall of the rich history of Martindale Hall in a timely manner
  • Foster positive client relationships, contributing to increased customer retention and return
  • Enhance service quality by efficiently managing customer interactions, contributing to a noticeable improvement in retention and loyalty
  • Organising and delivering functions and weddings that go above and beyond customer expectations

Business Owner

Wild Ma's Bar & Bistro
01.2018 - 07.2019
  • Renovated and launched Wild Ma's Bar & Bistro, creating a consistently excellent culinary experience that drove customer engagement and loyalty
  • Fulfilled a need in the area for a high standard of customer service and care, as well as quality food and beverage services extending to later hours of trade
  • Managed daily operations, optimising processes to enhance efficiency and boost profitability, fostering a thriving business environment
  • Built and led a dedicated team at Wild Ma's, fostering a culture of teamwork and customer-focused service excellence
  • Cultivated an inclusive and motivating workplace, promoting employee development and maintaining high morale through dedicating my industry expertise to employee mentorship
  • Implemented cost control measures, resulting in a significant reduction in operational expenses and improved profit margins

Dog Behavioural Consultant

Boarding Kennel (Privately Owned)
02.2005 - 06.2010
  • Accommodated and cared for an extensive range of dog breeds, short term and long term stays
  • Consulted on dog behaviour, enhancing training programs and fostering teamwork to improve pet well-being and client satisfaction
  • Developed tailored care plans, leading to observable improvements in dog behaviour and increased client retention
  • Provided guidance to dog owners, enhancing understanding of pet needs and fostering positive human-animal relationships
  • Advocated effective training techniques, successfully influencing adoption of improved practices among clients
  • Analysed dog behaviour patterns, implementing precise interventions to address specific issues and enhance kennel operations
  • Created a roster of enrichment activities, boosting canine engagement and enhancing kennel's reputation for comprehensive care

20+ Years Hospitality Experience

New Zealand & Australia
01.1998 - 01.2013


The Railway Hotel

2011 - 2013

Bar Manager


The Brooke Ale House

2008 - 2010

Bar Manager


Peggy Gordon's Irish Hotel

1998-2007

Bar Manager


In my many years of hospitality management in the previously listed roles, I excelled in the following areas:

- Set up and creation of venues

- Staff management and rostering

- Daily Hotel operations (opening and closing the venue, ordering, stock take)

- Gaming room operation and management



Education

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Timeline

Customer Service Representative & Tourism Guide

Martindale Hall at Mintaro
09.2019 - Current

Business Owner

Wild Ma's Bar & Bistro
01.2018 - 07.2019

Dog Behavioural Consultant

Boarding Kennel (Privately Owned)
02.2005 - 06.2010

20+ Years Hospitality Experience

New Zealand & Australia
01.1998 - 01.2013

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Nikki Geard