Nikki Hammond-Kent
Sydney,NSW
Summary
Dynamic professional specializing in Brand and Marketing within Retail and TVC/online, excelling in client relationship management and driving sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Accor Hotels
01.2025 - Current
- Assisted in daily operations to ensure efficient workflow and team support.
- Collaborated with team members to address customer inquiries and resolve issues effectively.
- Supported management in training new staff on company policies and procedures.
- Organized inventory and maintained accurate records for product availability.
- Contributed to the development of promotional materials to enhance customer engagement.
- Implemented scheduling adjustments to optimize staffing levels during peak hours.
- Attended Production meetings and commercial video shoots
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Participated in team meetings to share ideas for process improvements and operational efficiency.
- Monitored employee performance and provided feedback to improve service quality.
Front Office Receptionist
Mcgrath Real Estate
12.2024 - 01.2025
- Greeted visitors and directed them to appropriate departments.
- Scheduled appointments and maintained executive calendars consistently.
- Coordinated office supplies inventory and placed orders as needed.
- Assisted with administrative tasks including filing and data entry.
- Collaborated with team members to enhance overall office operations.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Ensured that front desk area was well organized at all times.
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Communicated with outside offices to obtain records and transfer files for needs.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Verified accuracy of billing statements prior to sending them out to customers.
Brand Manager
Rodial UK
03.2022 - 12.2024
- Developed targeted marketing strategies to enhance brand visibility and customer engagement.
- Managed cross-functional teams to ensure cohesive brand messaging across all platforms.
- Analyzed market trends and consumer behaviors to inform branding decisions.
- Collaborated with creative teams to produce compelling promotional materials.
- Implemented social media campaigns to boost audience interaction and growth.
- Evaluated campaign performance, optimizing strategies for improved results.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Created and implemented Retail strategy, sold product into 374 stores in Australia and 150 in NZ.
Managing Director
One Direction Distribution
02.2014 - 03.2022
- Led strategic planning initiatives to enhance distribution efficiency and service quality.
- Developed and implemented operational policies to streamline warehouse functions.
- Managed vendor relationships to ensure timely delivery of products and services.
- Oversaw budget management and resource allocation for various projects.
- Coordinated cross-functional teams to improve collaboration and communication.
- Analyzed market trends to inform business development strategies and decisions.
- Mentored department heads to foster leadership skills and team performance.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Analyzed industry trends to identify opportunities for expanding market share.
- Participated in development activities such as product launches or promotional events.
- Organized marketing campaigns to promote new products and services offered by the company.
- Developed budgeting models used in forecasting future revenues and expenditures.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Degree in Marketing And Media Studies. - Marketing And Management
London School of Direct Marketing
London EnglandHigh School Diploma -
Wellington East Girls College
Wellington NZ Associate of Arts - Production And Media
Melbourne Film And Production
MelbourneSkills
- Customer service
- Money handling
- Effective team leadership
- Decision-making
- Inventory management
- Performance monitoring
- Staff training
- Cross-functional coordination
- Process improvement
- Promotional development
- Effective communication
- Time management
- Leadership development
- Conflict resolution
- Employee scheduling
- Policy administration
- Team building
- Coaching and mentoring
- Customer service and satisfaction
- Marketing tactics
- Goal setting
Accomplishments
Successfully launched, 4 brands into the Australian and NZ retail space.
Have received regular 5 star reviews as a Heartist at Accor.
Have created and launched Brand strategies with accompanying Social media and Online support structure.
Planned and executed Events at VIP level across multi busines sectors, including Sports, Govt and Retail.
Volunteer work
Have worked with local communities in Mental Health initiatives for Young People 12-25.
Hobbies and Interests
- Watching Movies and TV Shows
- Beach Walks
- Swimming
- Pop Culture and Entertainment
- Avid Music fan
Languages
French
Certification
Diploma Media and Marketing studies
Timeline
Assistant Manager
Accor Hotels
01.2025 - Current
Front Office Receptionist
Mcgrath Real Estate
12.2024 - 01.2025
Brand Manager
Rodial UK
03.2022 - 12.2024
Managing Director
One Direction Distribution
02.2014 - 03.2022
Degree in Marketing And Media Studies. - Marketing And Management
London School of Direct Marketing
High School Diploma -
Wellington East Girls College
Associate of Arts - Production And Media
Melbourne Film And Production