Nikki Inseesungvorn
Randwick,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
21
21
years of professional experience
Work History
Receptionist
Naka Thai Massage
08.2019 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Sales Manager
Sunan Company
09.2007 - 11.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Game Show Creative
Channel 3
01.2003 - 08.2007
- Developed engaging game concepts by collaborating with a diverse team of designers, artists, and programmers.
- Enhanced player experience through the creation of immersive storylines and innovative gameplay mechanics.
- Designed and prototyped levels for improved game flow and pacing, resulting in increased player satisfaction.
- Implemented effective playtesting methodologies to gather valuable feedback for iterative design improvements.
- Optimized game assets and resources to ensure smooth performance across various platforms.
- Assisted in the creation of marketing materials for promotional purposes, leading to increased visibility and downloads.
- Conducted comprehensive research on industry trends and competitor products to inform design decisions and strategies.
Education
Bachelor of Arts -
Rangsit University
Bangkok,Thailand 12.2002
Skills
- Scheduling
- Organization Skills
- Project Coordination
- Visitor and Customer Relations
- Telephone Skills
- Staff Management
- Meeting Preparation
- Time Management
- Customer and Client Relations
- Customer Service
- Excellent Communication
- Meeting Support
- Supply Ordering
- Catering Coordination
- Flower Arrangement
- Organiser Event
- Enjoy to learn new thing and learned very quickly
Languages
English
Professional Working
Thai
Native or Bilingual
Affiliations
- Cooking,Flower arrangement, Body Balance,Salsa Dance and Gym
Available Time
Monday,Wednesday and Saturday Whole Day
Timeline
Receptionist
Naka Thai Massage
08.2019 - 12.2023
Sales Manager
Sunan Company
09.2007 - 11.2012
Game Show Creative
Channel 3
01.2003 - 08.2007
Bachelor of Arts -
Rangsit University
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