Open To Work
Nikki Janson
SURFERS PARADISE,QLD
Summary
Upbeat and flexible customer service associate with over 15 years of successful experience in customer service and Brand Ambassador work. Recognized for performance excellence and contributions to success in the Human Relations industry. Strengths in People Skills and quality service .
I have a great passion for fitness completing my Cert 3 Fitness/ level 1 Punchfit.
I am very eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Reception and membership work and training in fitness. Motivated to learn, grow and excel in the fitness industry.
I am very Professional , Open, friendly and dedicated to building customer base through personal interactions and positive mindset.With a passion to help people feel the beat they can about them selves.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Brand Representative
Sass Management
GoldCoast, QLD
09.2020 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Increased brand awareness, conducted field recruiting and attended over 20 industry events annually.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Improved customer service initiatives by streamlining sales and order management processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Barista
Baristas Coffee Company Inc.
SURFERS PARADISE, QLD
02.2018 - 02.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Made and served 40 café beverages per day with speed, quality and consistency.
- Complied with standards for merchandising, stocking and storing product.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess/Front of House
Waxeys Irish Pub
Surfers Paradise, Queensland
01.2018 - 02.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Barista/ Waitress
Bikini Barista
SURFERS PARADISE, QLD
02.2016 - 02.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used proper handling and preservation methods while packaging and storing food products.
- Coordinated food handling in alignment with sanitation standards.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Retail Assistant
Supre /I.C.E Designs
Sydney, NSW
01.2012 - 02.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
Telemarketer
Accor Hotels
Wollongong, NSW
02.2008 - 02.2010
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Answered inbound telephone calls from interested customers.
- Answered questions with knowledgeable responses.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic and payment information in system.
Education
Cert 3 Fitness - Fitness Trainer
Fitcollege
GoldCoast01.2021
Level 1 - Physical Fitness Technician
Punchfit
Goldcoast05.2019
Barista - Food And Beverage
Barista Co
Sydney05.2016
RSA - Responsible Service of Alcohol
RSA And RCG
Goldcoast04.2020
Skills
- Front-of-house / Hostess
- Inbound and Outbound Calling
- Customer Service
- Customer service standards
- Incoming call reception
- Excellent work ethic
- Flexible & Adaptable
- Multitasking abilities
- Leadership
- Teamwork
Certification
ABN
CPR/FIRST AID
RSA
BARISTA
CERT 3 FITNESS
LEVEL 1 PUNCHFIT
Work Preference
Work Type
Part TimeLocation Preference
On-SiteTimeline
Brand Representative
Sass Management
09.2020 - Current
Barista
Baristas Coffee Company Inc.
02.2018 - 02.2020
Hostess/Front of House
Waxeys Irish Pub
01.2018 - 02.2019
Barista/ Waitress
Bikini Barista
02.2016 - 02.2018
Retail Assistant
Supre /I.C.E Designs
01.2012 - 02.2016
Telemarketer
Accor Hotels
02.2008 - 02.2010
Cert 3 Fitness - Fitness Trainer
Fitcollege
Level 1 - Physical Fitness Technician
Punchfit
Barista - Food And Beverage
Barista Co
RSA - Responsible Service of Alcohol
RSA And RCG
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