Nikki Kohu
Clyde North,VIC
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
RESIDENT SUPPORT OFFICER
IPC
Clyde North, VIC
12.2020 - Current
- IPC Procedures
- Tier 3 PPE Qualified
- 95 Fit Test
- COVID-19 Entry & Exit Screening
- Ability to Work with CQV Contractors and Government Agencies
- Communicate Quickly & Clearly regarding escalating issues
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Call Centre Operator
KMART ONLINE SHOPPING
Clyde North, VIC
05.2020 - 10.2020
- Processing Damages/Refunds
- Customer Queries
- Attention to Detail
- Customer Relations
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Managed over 50 customer calls per day
Call Centre Operator
LABTESTS, HEALTHSCOPE, Clinical Data Centre
Auckland, New Zealand
09.2013 - 01.2020
- Call Centre Operator
- Dispatcher
- Reception Duties
- Attention to Detail
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed over 90 customer calls per day
Office Administrator/Dispatch
BOWDEN STORAGE & DISTRIBUTION
Auckland, New Zealand
08.2009 - 09.2013
- Customer Services
- Processing of Order
- Producing Manifests
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported office manager with proactive correspondence management, document coordination and customer relations
Call Center Operator
NZAA
Auckland, New Zealand
10.2006 - 08.2009
- Customer Services
- Inbound/Outbound Calls
- Customer Relations
- Data Entry
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Managed over 90 customer calls per day
Data Entry Operator
CARDINAL FREIGHT LOGISTICS
Auckland, New Zealand
05.2004 - 10.2006
- Dispatch Office/Data Entry
- Data Entry
- Customer Services
- Processing of Orders
- GP’s System Used
- Inbound/Outbound Calls
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upselling Products and Services
Referees
Jamie MacKenzie
CQV - Hotel quarantine
Team Leader
0403289977
Hiri Tipene
Auckland Clinical Labs
Supervisor - Covid Team
0402007249
Shailesh Patel
Labtests
Supervisor - Clinical Data Centre
0508 Labtests
Timeline
RESIDENT SUPPORT OFFICER
IPC
12.2020 - Current
Call Centre Operator
KMART ONLINE SHOPPING
05.2020 - 10.2020
Call Centre Operator
LABTESTS, HEALTHSCOPE, Clinical Data Centre
09.2013 - 01.2020
Office Administrator/Dispatch
BOWDEN STORAGE & DISTRIBUTION
08.2009 - 09.2013
Call Center Operator
NZAA
10.2006 - 08.2009
Data Entry Operator
CARDINAL FREIGHT LOGISTICS
05.2004 - 10.2006
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