Nikki MA
Brisbane,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skilled in senior administrative and management support, skilled in managing day-to-day operations while contributing to the development and execution of business and strategic plans.
Overview
8
8
years of professional experience
Work History
Childcare Educator
ImagineGroup
07.2021 - 10.2023
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each children's growth and wellbeing.
Student Support Counselor
WestEast Education Centre
03.2018 - 08.2018
- Conducted individual counselings sessions with students, addressing academic, personal, and behavioural concerns.
- Established open communication channels with parents, regularly updating them on students' progress and addressing concerns.
- Organized and facilitated study groups, workshops, and tutoring sessions, contributing to improved academic performance.
- Connected students and families with relevant resources, fostering a network of support within the school and local community.
- Maintained accurate and confidential records of counselings sessions, interventions, and communications.
Human Resources Assistant
AnTong Logistics
08.2017 - 07.2018
- Assisted in the recruitment process by coordinating interviews, scheduling candidate assessments, and managing communication with applicants.
- Collaborated with various departments to ensure a smooth transition for new employees.
- Maintained and updated employee records, ensuring accuracy and compliance with company policies and regulations.
- Assisted in the development and implementation of efficient record-keeping systems.
- Provided support in administering employee benefits programs, including health insurance, retirement plans, and other perks.
- Developed strong organizational skills through managing recruitment processes, employee onboarding, and record-keeping in the HR Assistant role.
- Developed strong customer service skills while addressing employee inquiries and concerns.
Sales Manager
Rivermill Dutyfree Shop
03.2016 - 11.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
MBA - Marketing
University of Tasmania
Hobart, TAS07.2021
Diploma - Early Childhood Education And Care
Niet
Hobart, TAS07.2021
Bachelor of Business - Human Resources Management
Griffith University
Gold Coast, QLD06.2017
Skills
- Resource Allocation
- Staff Supervision
- Training and Development
- Decision Making
- Report Writing
- Project Coordination
- Problem Solving
- Time Management
- Relationship Building
- Customer Service
- Communication Management
- Microsoft Office and DocuSign
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Childcare Educator
ImagineGroup
07.2021 - 10.2023
Student Support Counselor
WestEast Education Centre
03.2018 - 08.2018
Human Resources Assistant
AnTong Logistics
08.2017 - 07.2018
Sales Manager
Rivermill Dutyfree Shop
03.2016 - 11.2016
MBA - Marketing
University of Tasmania
Diploma - Early Childhood Education And Care
Niet
Bachelor of Business - Human Resources Management
Griffith University
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