Summary
Overview
Work History
Skills
References
Timeline
Generic

Nikki Manns

Greenbank,QLD

Summary

Results-driven Retail Manager with extensive experience in inventory management and team leadership. Demonstrated success in enhancing sales performance across three Coles stores by implementing strategic merchandising and fostering effective communication, all while consistently maintaining KPIs. Seeking to leverage expertise in a challenging new role to further advance career growth.

Overview

5
5
years of professional experience

Work History

Dry Goods Manager

Coles
Beaudesert, Waterford, Coomera, QLD
03.2023 - Current
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Conducted regular meetings with team members to discuss progress towards objectives and KPIs
  • Managed every element of merchandising, partnering with brand representatives for stronger sales performance.
  • Ensured compliance with safety regulations in accordance with company policy.
  • Facilitated communication between store staff and upper management, ensuring alignment with company goals.
  • Managed inventory systems for Dry Goods Department.

Customer Service Manager

Coles
Flagstone, QLD
03.2020 - 03.2023
  • Effectively managed and resolved customer service issues with a focus on outstanding service.
  • Trained new customer service team on product knowledge and customer service skills.
  • Utilised various POS systems and computer systems for rostering and data analysis

Skills

  • Inventory management
  • Visual merchandising
  • Sales performance
  • Regulatory compliance
  • Team leadership
  • Staff recruitment
  • Customer service
  • Performance metrics
  • Conflict resolution
  • Communication skills
  • KPI tracking

References

References available upon request.

Timeline

Dry Goods Manager

Coles
03.2023 - Current

Customer Service Manager

Coles
03.2020 - 03.2023

Similar Profiles

CREATE PROFILE
Nikki Manns