Nikki Mckay

• Meeting with potential Landlords to appraise properties
• Negotiate, draft & review Management Agreements with Potential Landlords
• Manage property operations and tenant relations for diverse residential portfolios
• Conduct regular property inspections to identify maintenance needs and compliance issues
• Ingoing Inspection and Final Inspection Reporting and collating
• Drafting of lease agreements in accordance with regulations and policies
• Oversee tenant screening processes to select qualified applicants efficiently
• Facilitate communication between tenants and landlords regarding concerns or requests
• Training and mentoring staff on best practices in property management tasks
• Handling rent and invoice collections from tenants on a daily basis
• Ensuring all tenants adhered to rental agreements, lease terms, and applicable laws.
• Resolving tenant complaints in a timely manner
• Preparing reports on the condition of managed properties
• Photographing and advertising vacancies via online listings
• Maintaining database of prospective tenants
• Coordinating necessary repairs or renovations with contractors as needed
• Negotiating contracts with vendors for the maintenance of properties
• Analysing market conditions to determine optimal rental rates for each property
• Negotiating leases with Tenants and collection of bonds
• Lodging of bonds with the Bond Administration
• Disposal of bonds with the Bonds Administration
• Drafting of other legal documents associated with renting out properties
• Providing guidance and support to junior members of the team
• Answering calls and responding to enquiries
• Manage and oversee operations, maintenance and administration of properties.

• Creating marketing content and advertising rental properties on various websites
• Assisted tenants in completing move-in paperwork and provided them with information regarding local resources available.
• Liaising with Landlord's and Tenant's and assisting them with enquires promptly and professionally
• Composing of monthly finance reports for presentation to the Principal
• Reception/switchboard and greeting of clients on arrival
• Processing and payments of invoices for contractors
• Assisting two Property Managers with all aspects of administration for 330 properties
• Completing Property Managers role whenever required and carrying out ingoing inspections, final inspections and routine inspections
• Processing of Rental Applications - reference checking and financial calculation of confidential information
• Scheduling of appointments
• Scheduling of inspections and notifying Tenant's ensuring the required notice is given
• Management of rental payments, invoices and arrears
• Managing lease renewal documentation and ensuring this is returned within the required notice period
• Drafting of Tenancy Agreement's and any other documentation required for the tenancy
• Filing of documents, photocopying, faxing and scanning
• Maintenance of open inspection register
• Organisation of yearly smoke alarm inspections to maintain compliance and safety standards
• Organise urgent maintenance on behalf of the Property Manager

My role within the organisation was to complete all financial transactions required, advise clients of any new products which may be beneficial to their banking requirements and provide clients with fast and friendly service

• Opening of new accounts
• Personal loan interviews and processing
• General administration and dealing with customer enquires
• Achieve sales targets
• Cash handling and balancing

• My duties within this organisation was to assist the Accountants and other staff members by coding and data entering clients information in preparation of completion for monthly and quarterly BAS Returns, Financial Reports and Income Tax Returns for Family Trusts, Partnerships, Sole Traders and Companies.
• Training of other staff members
• Assisting with the Westpac Instore Bank
• General office duties, answering of phone and filing
• Coding and processing of client bank statements into Solution 6
• Coding and processing of client bank statements into Banklink

My primary role in this organisation is to assist four Accountants and all other staff members with their daily workload and ensure that important deadlines are met and the work is completed with efficiency and accuracy.

• Processing of timesheets, accounts payable, accounts receivable and production of various reports
• Assisting Accountants with basic bookkeeping
• Data processing client bank statements and journal entries
• Coding and processing client bank statements for clients registered with Banklink
• Preparation of small/individual taxation returns
• Processing client tax returns and electronically lodging to the Taxation Office
• Maintaining computer network within the office (installations/data upgrades)
• Maintaining Trust Account
• Maintaining records and handling of office petty cash
• Answering of switchboard and reception
• Assisting clients with general enquiries
• Liaising between clients & Accountants scheduling appointments
• Production and circulation of monthly client newsletter
• General office administration, filing, word processing
• Collation of monthly reports
• Processing of staff wages

• Reporting to the Manager - My primary roles was the supervision of other staff members and customer relations ensuring the branch operations are precise and efficient
• Assisting in the serving of clients and cash handling
• Advising clients of any new products which may be beneficial to their banking requirements
• Interviewing for home loan/personal loan enquiries and making applications
• Ensuring all business clients enquiries/needs are met professionally and accurately
• Responding to any customer complaints that may arise withing the branch to ensure customer satisfaction
• Provide customers with fast and friendly service
• Processing of foreign exchange
• Handling the opening of new accounts and processing of home and personal loan applications
• General office porcedures/computer records
• Weekly alarm tests
• Collating monthly and weekly sales and budget reports
• Ensuring staff sales targets are met on a weekly/monthly basis
• Assisting staff with queries and checking security requirements
• Management of cash limits and ordering

Duties included

• Liaising with clients and showroom sales
• Reception/Data Entry/Administration
• Accounts payable/accounts receivable
• Processing of payments
• Maintenance of computerised sales diaries

• Reception/switchboard and greeting of clients on arrival
• Assisting two Property Managers with all aspects of administration for 300 properties
• Processing of payment of invoices for contractors
• Processing of Rental Applications - references checking and financial calculation of confidential information
• Scheduling of appointments
• Scheduling of inspections and notifying Tenants ensuring the required notice is given
• Management of rental payment and arrears
• Processing of payments
• Liaising with Landlord's and Tenants and assisting them with any maintenance issues relating to the property
• Managing lease renewal documentation and ensuring this is returned within the required notice period
• Drafting of Tenancy Agreement's and any other documentation required for the tenancy
• Drafting of Management Agreements and renewals
• Assisting the Branch Manager with the management of the commercial rental properties, including the management of rent arrears, rent increases, and maintenance.
• Filing of documents, photocopying, faxing and scanning
• Marketing of properties

• Reception/switchboard and greeting of clients on arrival
• Entering of all confidential data to the property management system
• Assisting the Property Managers with all aspects of administration for 200 properties
• Processing and payments of invoices for contractors
• Processing of rental applications - reference checking and financial calculation of confidential information
• Scheduling of appointments
• Scheduling of inspections and notifying the Tenant's ensuring the required notice is given
• Management of rental payment and arrears
• Processing of payments
• Liaising with Landlord's and Tenant's and assisting them with any maintenance issues relating to the property
• Managing lease renewal documentation and ensuring this is returned within the required notice period
• Drafting of Tenancy Agreement's and any other documentation required for the Tenancy
• Drafting of Management Agreements and renewals
• Filing of documents, photocopying, faxing and scanning
• Composing monthly finance reports for presentation to the Principal
• Collation of New Tenancy Packs

My duties included operation of checkout, restocking, banking, sorting Post Office mail and providing customers with prompt efficient friendly service.

• Middleton Store & Post Office

Retail Assistant

• J B Pridham Chartered Accountant

Reception/Secretary