Nikki Ness
Emu Plains
Summary
Dynamic Senior Manager in Business Intelligence at Westpac Banking Corporation, recognized for driving digital transformation and enhancing data governance. Proven ability to mentor teams and streamline processes, resulting in improved decision-making and operational efficiency. Skilled in data warehousing and fostering collaboration, with a strong focus on achieving strategic business objectives.
Skilled business intelligence leader with strong ability to manage data-driven projects and drive strategic insights. Known for fostering team collaboration and delivering impactful results. Expertise in data analysis, reporting, and visualization tools, combined with flexible approach to evolving business needs. Reliable and focused on achieving high standards in every endeavor.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Manager, Business Intelligence
Westpac Banking Group
09.2019 - Current
- Reduced operational costs by identifying inefficiencies through detailed data analysis, enabling resources reallocation towards high-impact projects.
- Ensured compliance with industry regulations by incorporating necessary security models into BI system architecture.
- Drove digital transformation efforts, positioning the organization for future growth in an increasingly data-driven world.
- Mentored junior analysts, fostering a culture of continuous learning and professional growth within the team.
- Facilitated knowledge sharing through the development of user-friendly documentation and training materials for BI tools and processes.
- Streamlined reporting processes for improved decision-making and overall business performance.
- Improved data quality by establishing rigorous data governance policies and procedures.
Senior Business Analyst
Westpac Banking Group
08.2014 - 09.2019
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Back Office Supervisor
Westpac Banking Group
04.1996 - 08.2014
- Provided ongoing support and guidance to team members, fostering a positive work environment conducive to growth and excellence.
- Boosted customer satisfaction with timely resolution of issues and complaints.
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
- Improved overall workflow efficiency by implementing new back office processes and procedures.
Education
High School Diploma -
Appleton High School
Benfleet, Essex, England08.1986
Skills
- Training and mentoring
- Team management
- Data governance
- Data warehousing
- Business strategy
- Teamwork and collaboration
Certification
- Microsoft Certified: Azure AI Fundamentals Training - Oct 2024
Timeline
Senior Manager, Business Intelligence
Westpac Banking Group
09.2019 - Current
Senior Business Analyst
Westpac Banking Group
08.2014 - 09.2019
Back Office Supervisor
Westpac Banking Group
04.1996 - 08.2014
High School Diploma -
Appleton High School
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