NIKKI O’BRIEN
Valley View,Adelaide
Summary
Experienced and empathic professional with a proven track record in aged care, seeking to transition into child care. With a strong foundation in communication, caring, and time management, I bring a caring and considerate approach to all interactions. Adaptable and reliable, I excel both in collaborative team environments and as an independent contributor. As a fast learner, I eagerly embrace new challenges and environments. My optimistic outlook fosters a positive atmosphere for those I work with, while my passion for learning drives continuous growth. With a genuine love for children and a wealth of hands-on experience, I am poised to make a meaningful impact in the field of child care.
Overview
9
9
years of professional experience
Work History
Support Worker
KinCare
Adelaide, SA
01.2022 - Current
- Providing personalized care and assistance to clients in their homes, promoting their physical and emotional well-being.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Evaluated and addressed individual client needs and concerns.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Acted as role model for clients by exhibiting positive behaviors.
- Provided emotional and practical support to vulnerable adults.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Building Assistant
Private
Moonta, SA
01.2020 - 01.2022
- Collaborated with the builder to prepare for specific construction tasks by collecting necessary tools, materials, and equipment.
- Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
- Performed basic carpentry work such as installing doors, windows, baseboards, and other fixtures.
- Operated power tools safely while performing tasks such as cutting wood or drilling holes.
- Preformed roofing, tieling, installing insulation, and laying floor bords
- Assisted in loading and unloading supplies from delivery trucks onto site premises.
Support Worker for a Client With Special Needs
Private
Moonta , SA
01.2020 - 01.2022
- Prepared and cooked meals, considering dietary requirements and preferences.
- Developed positive relationships with service users and maintained professional boundaries.
- Acted as role model for clients by exhibiting positive behaviors.
- Managed challenging behaviors from clients in a calm manner by utilising de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Assisted clients with personal care, such as showering and dressing.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Provided emotional and practical support to vulnerable adults.
Part-time Voluntary Carer for Elderly Relative
Private
Moonta, SA
01.2020 - 01.2022
- Prepared and cooked nutritious meals, catering to the specific dietary needs and preferences of the elderly relative.
- Organized oral medications for clients following dosage and schedule requirements.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with daily living activities such as bathing, dressing, eating, and mobility.
- Transported clients to medical appointments and other errands.
- Communicated regularly with family members about client's health status and needs.
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Provided companionship to reduce loneliness and isolation of elderly individuals.
- Performed household tasks such as laundry, cleaning, shopping, meal preparation.
- Completed day-to-day duties accurately and efficiently.
Part-time Permanent Staff
Moonta Health and Aged Care
Moonta, SA
12.2018 - 12.2020
- Demonstrated ability to adapt quickly to new environments, including handling shift work with rotating schedules, covering mornings, afternoons, and night shifts.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Kitchen Hand
The Deck Bar and Cafe
Port Hughes, SA
07.2015 - 07.2018
- Inspected kitchen equipment for proper functioning before use.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Prepared workstations with ingredients and tools to increase efficiency.
- Took and recorded temperatures of food, refrigerators and freezers to maintain food quality.
- Disposed of garbage according to health regulations.
- Restocked condiments on tables throughout restaurant dining room.
- Followed all health code guidelines when handling food items.
- Operated dishwashers to sanitize dishes and silverware.
- Organized storage areas for efficient access to items when needed.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Prepared garnishes to complement dishes on menu.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Kept records of food waste to track usage levels.
- Undertook multiple split shifts when short staffed.
Helping Hand / Volunteer
Point Pearce Aboriginal School
Point Pearce, SA
01.2016 - 06.2016
- Front Office Assistant
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Delivered messages and ran errands.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered telephones, directed calls, and took messages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Education
Moonta Area School (MAS) (Reception – Year 12)
Moonta, SAMemorial Oval Primary School (MOPS)
Whyalla, SANeta Kranz Kindergarten
Whyalla, SASkills
- Communication
- Teamwork
- Critical Thinking
- Emotional Support
- Time Management
- Problem Solving
- Adaptability
- Positive Attitude
- Empathy
- Attention to Detail
- Organization
- Calming Techniques
- First-Aid and CPR
- Personal Care Assistance (PCA)
Clearances
- Aged Care Sector Employment
- DHS: Vulnerable Person Related Employment
- DHS: Working with Children Check
- DHS: General Employment Probity
- DCSI clearance: aged care
- DCSI clearance: working with children
References
- Leanne Walker, Human Resources Officer, Moonta Health and Aged Care (MHAACS), 08 8825 0000, hr@mhaacs.com
- Tracey Peters, SACE Teacher / Open Access Manger, Tracey.Peters437@schools.sa.edu
- Taitum-Leigh Hatley, Personal Referee, 0474 321 096
- David Joyce, Manager of DJ Build, 0438 889 855, dave.joyce888@gmail.com
- Maria Damarsasi, SDTL (Service Delivery Team Leader) at KinCare, 0436 446 005
- Allison Sturt, Mother of Client with Disabilities, 0414 898 060, asturt8@gmail.com
- Christina Bilney, Ardrossan Kindergarten Director, 0418 367 525
Training
- CRP Certificate, 03/02/24
- Medication management, 2022
- Cert 3 in Pathology Collection, 2022
- First aid certificate, 05/01/22
- 120 hours Work Placement, 2018
- Manuel handling training, 2018
- Cert 3 in Individualised Support (Ageing), 08/01/18
References
References available upon request.
Timeline
Support Worker
KinCare
01.2022 - Current
Building Assistant
Private
01.2020 - 01.2022
Support Worker for a Client With Special Needs
Private
01.2020 - 01.2022
Part-time Voluntary Carer for Elderly Relative
Private
01.2020 - 01.2022
Part-time Permanent Staff
Moonta Health and Aged Care
12.2018 - 12.2020
Helping Hand / Volunteer
Point Pearce Aboriginal School
01.2016 - 06.2016
Kitchen Hand
The Deck Bar and Cafe
07.2015 - 07.2018
Moonta Area School (MAS) (Reception – Year 12)
Memorial Oval Primary School (MOPS)
Neta Kranz Kindergarten
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